Speak Up Administrator

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Warsaw, Poland   

Language:  English

Application deadline: 30 Sept 2023

Main purpose of the position

The ISS “Speak Up" system is our global whistleblower tool for employees and third parties to anonymously raise concerns of ethics and Integrity within the ISS Group. ISS Group Internal Audit is responsible for maintaining the Speak Up System, coordinating responses to reports as well as monitoring effectiveness of compliance related policies.

Essential responsibilities of the role will be to ensure that a solid process is in place to respond to whistleblowers, direct cases to the appropriate Group functions and ensure cases are dealt with in a timely manner. You will act as the primary liaison between the ISS Group and reporters as well as the link to Group Functions and external third parties (including legal counsel) on Speak up Cases. You will ensure cases are handled with full confidentiality and action taken is full appropriate.

Further, you will support the Group Data Protection and Compliance Team on administrative tasks, including the preparation and updating of policy documents, monitoring compliance to these policies as needed and support with the data mapping tool, OneTrust.

As part of the role, you will provide periodic reports and information for use by the Head of Group internal Audit and key Group forums (including the ISS Audit & Risk Committee).

What you’ll do:

• Daily administration of the ISS Group "Speak Up'' platform
• Acting as primary liaison between ISS Group and whistle blowers as well as the link to Group functions and external third parties (including legal counsel) on Speak Up reports
• Ensuring received cases are handled with full confidentiality, on a timely basis and in line with our internal protocol for managing speak up reports
• Providing periodic reports and information for use by the Head of Group Internal Audit at key Group forums (including the ISS Audit & Risk Committee)
• Supporting ongoing awareness initiatives to ensure the recognition of the platform across the ISS Group
• Provide addition support to the Group Data Protection and Compliance Team in relation to policy governance, policy enforcement and data mapping as needed.

Who you’ll work with:

• ISS Speak Up Manager
• ISS Head of Group Internal Audit
• ISS Group Data protection and Compliance Director
• External Legal Counsel (as part of speak up system administration)
• ISS Group and Local P&C teams
• Other Functional and Country leads as needed, dependant on the nature of reports received

Key qualifications:

• Hold a background in Administration, ideally from a recognised law firm or multinational organisation
• Can demonstrate your ability to handle a wide range of cases, tracking their progress and ensuring they are closed
• Have full proficiency of spoken and written English and preferably a working knowledge of additional languages

Personal skills you excel:

• Effective communication skills dealing with both sensitive topics from our most venerable placemakers to collaborating and cooperating with ISS Group Functions
• Attention to detail in ensuring all reports are handled in line with our management protocol in a timely manner and documented appropriately.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.