Integration Support Lead

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? Be who you are and join a workplace where excellent service culture is at the heart at everything we do. Together, we make places at thousands of client sites – every day.

The Integration Lead will work in the Application Management Supporting team, dealing with more complex or server issues or improvements relating to integrations between SuccessFactors and other systems.

Location: Warsaw

Language: English

Main purpose for the position:

The Lead has proven experience within SuccessFactors APIs, Integration platform, middleware, system logs, BTP, SAP HR(BIB) and the HR IT landscape. The Lead has in-depth knowledge about use of Extensions in CPI landscape. The Lead will work together with AMS Team and interact with Level 3, Level 2 when needed.

Your key responsibilities will be:

Coordinate ISS IT infrastructure team or other 3rd party vendors to ensure fully operational integrations and connectivity.

• Assess and assist Release Management Specialist regarding Platform & CPI releases
• Monitor integration processes to ensure data flows seamlessly and efficiently.
• Maintain automated surveillance platform for issues and warnings
• Troubleshoot and debug integration issues to maintain system performance.
• Define and adjust monitoring levels to ensure the right problems are logged
• Error handling/identify error root cause within CPI and in-scope Extensions
• Provide KPIs and monitoring statistics to Application Support Manager and Solution Owner
• Collaborate with relevant stakeholders about problems that needs to be acted upon.
• Explain root cause and provide resolution steps
• Perform regression testing on solved incidents
• Create cases and work with cases assigned in Jira, reassign and comment as required
• Evaluate if individual incident needs to be delegated to SAP Support or other vendors for additional analysis
• Document integration processes and maintain technical documentation or other relevant documentation
• Ensure compliance with organizational policies and industry standards.

Professional Qualifications:

• SAP Certified in SAP Cloud Platform Integration Services*
• SAP Certified Associate in SuccessFactors Employee Central
• Technical proficiency in Payroll, Time Integration setup
• Solid understanding of the HR IT landscape *
• Technical Expert in SuccessFactors OData API
• Strong understanding of SAP HR systems and integration technologies*
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word and Excel
• Expert working in SAP Support portal and SAP Help Portal

*skills that are mandatory for this position

Personal Qualifications:

• Passionate about delivering a great customer experience in service delivery
• Able to perform in a geographically dispersed international team
• Fluent in English

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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