IT Application Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Job Role:

The IT Application Manager is responsible for the operational management of the global HSE SaaS platform, ensuring it runs reliably, securely, and in compliance with both local and global standards. The role oversees integrations with internal systems, manages user access and configuration, and supports the platform’s alignment with the central governance framework. This includes ensuring data quality, managing change control, and coordinating support across a tiered global model. The manager plays a key role in maintaining platform performance, enabling standardized processes, and supporting cross-functional governance.

The Application Manager is expected to ensure the HSE SaaS platform operates within the central governance framework, with clear controls around data access, usage, and retention. They will manage platform compliance, user and license administration, and coordinate releases and configuration changes. The role includes standardising incident and service request handling, overseeing data integrations, and ensuring robust identity and access management. The manager will also support data stewardship, monitor data quality, and maintain performance against SLAs, while contributing to cross-functional governance to align platform usage with business needs.

Location: Porto, Portugal

Work Regime: Hybrid

What will you do:

• Manage user access, configuration, license usage, and release cycles for the HSE SaaS platform.
• Ensure platform compliance with local and global regulatory requirements.
• Oversee change control processes and coordinate with internal IT and vendors.
• Standardise incident management, service requests, and reporting workflows.
• Monitor platform performance using appropriate tools and track SLA adherence.
• Support data integration, quality monitoring, and stewardship activities.

Who you’ll work with:

• Global HSE, Sustainability, and Compliance teams.
• Internal IT teams (integration, infrastructure, cybersecurity, support).
• SaaS vendor and external support partners.
• Data governance, enterprise architecture, and cross-functional governance board.

What makes you fit:

• 5+ years of experience managing SaaS platforms in a global enterprise setting.
• Experience with identity and access management, audit logging, and data integration.
• Proven ability to manage change control, configuration, and release cycles.
• Strong coordination and communication across diverse teams and regions.
• Structured and detail-oriented approach to operational delivery.
• Proactive problem-solving and continuous improvement mindset.
• Ability to manage complexity and maintain clarity under pressure.

Nice have:

• Understanding of HSE processes, compliance, and reporting standards, desirable

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid work model.
• Permanent contract.
• Health Insurance (employee).
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#LI-Hybrid