IAM Operations Specialist

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw, Poland

Language: English

Main purpose of the position
We are looking for an Identity and Access Management (IAM) Operations Specialist to join our Group Information Security team. The IAM team ensures that all digital identities at ISS have appropriate and necessary access to systems and applications. You will play a key role in supporting enterprise authentication and identity lifecycle platforms, including SailPoint IdentityIQ and Entra ID, ensuring secure access management within the organization.

What you’ll do:
- Provide operational support for Identity and Access Management activities, including user provisioning and de-provisioning.
- Monitor, maintain, and support IAM systems such as SailPoint IdentityIQ and Entra ID.
- Handle L2/L3 support, troubleshooting, and issue resolution within agreed service levels.
- Collaborate with IT teams to optimize IAM processes, ensuring security and efficiency.
- Maintain and update IAM-related policies, procedures, and documentation.

Who you’ll work with:
- You will be part of the IAM team within the Group Information Security department, working alongside IT Change Management, Development, Engineering, and Quality Assurance teams.
- You will also collaborate with L2/L3 engineering support, the Help Desk, business end users, global IT, and application owners to ensure smooth IAM operations.

Key qualifications:
- 3+ years of experience in IAM operations, identity lifecycle management, or access control.
- Strong knowledge of IAM platforms: SailPoint IdentityIQ, Active Directory, and Entra ID.
- Experience with authentication and SSO technologies, including LDAP and enterprise directories.
- Proficiency in scripting languages such as Beanshell, PowerShell, or Java.
- Familiarity with IT systems administration and troubleshooting (Windows, databases, SQL).

Personal skills you excel:
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- Ability to work independently while contributing to a team environment.
- Proactive approach with a focus on continuous improvement.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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