FMS Training Manager

As the FMS Training Manager you will have an influencing role supporting the success of a large IT program in a multinational company Our Global Facility Management Software Training Academy’s mission is to deliver high-quality, effective, and scalable training and training materials to over 18,000 users spread over 58 countries.

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Warsaw

Language: English

Main purpose of the position

Support defining the training strategy and execute the strategy within the framework for the ISS’s global facility management application “FMS@ISS” to ensure that the documentation (various formats) is updated per release and the FMS@ISS knowledge of the users is continuously improved.

Guarantee the knowledge transfer and the adoption of the standard business processes that are supported by FMS@ISS.

What you’ll do:

• Support defining the training strategy for FMS@ISS
• Execute the FMS@ISS training strategy as per the framework, and create, and implement an FMS@ISS Academy solution.
• Perform a knowledge gap analysis and create an action plan for closing the gap.
• Give directions to the L&D – FMS Instructional Designer to ensure that training needs are translated into training solutions (i.e. E-Learning).
• Give directions and support to the FMS Technical writer/content specialist.
• Ensure that all documentation is up to date per new release of FMS@ISS and clearly communicate the changes to the FMS community.
• Develop and execute training plans, training materials, and classes, provide software instructions to the ISS employees.

Who you’ll work with:

• FMS Technical Writer
• L&D - Instructional Designer
• Global Business/Process Owners
• FMS@ISS Product Team (Product Owner, Business Analyst team, Functional Solution Design team, Technical Design/Development Team)
• FMS@ISS Testing Team
• FMS@ISS User Community

Key qualifications:

• At least 2 years of experience in people management
• Proven experience within Learning and Development
• Solid experience with creating and maintaining training documentation, running, and setting up training programs
• Must have 1-2 years of experience with IT applications and/or change management
• Must have a Fluency in English
• Must have Experience with BPMN Processes (ability to read and understand BPMN process)
• Facility Management experience is an advantage

Personal skills you excel:

• Ability to lead by example and develop your direct reports.
• Analytical and critical mindset with an attention to detail and quality.
• Ability to communicate and work with various stakeholders.
• Being pro-active and like working in a fast-pacing environment, work under pressure (get the work done attitude)
• Can work in a matrix organisation.
• Eager to learn and being able to work independently (self-organise).
• Organisational and administrative skills and adaptability to changing training situations.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a CV and other relevant documents for the position you are applying for.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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