Employee Central Lead - SuccessFactors

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw

Language: English

Main Purpose of the Position:

As the Employee Central Lead, you will lead and oversee the operational support, optimization, and continuous improvement of our SAP SuccessFactors Employee Central (EC) platform across global regions.

This role will be responsible for managing the EC module end-to-end, including global ticket resolution, system health checks, and process optimization. The ideal candidate will bring a strong functional understanding of EC Core and EC Time modules, combined with leadership experience in managing global teams and collaborating with cross-functional stakeholders.

Key Responsibilities:

Global Design, Implementation & Support:

• Provide expert-level support for the ongoing operation of EC systems, ensuring smooth system functionality and addressing any issues or optimization opportunities.
• Lead and coordinate the resolution of global EC support tickets in alignment with SLAs and business priorities.
• Collaborate with business and IT teams to execute project plans for EC implementations and system enhancements across multiple countries.
• Oversee the development and optimization of EC processes to meet global and regional needs.

Team Leadership & Development:

• Lead and mentor a team of EC specialists, providing guidance, training, and support to ensure the successful execution of both implementation projects and ongoing support tasks.
• Foster a collaborative environment, developing team capabilities to handle both complex global HR system challenges and provide effective post-implementation support.

Process Improvements & Best Practices:

• Identify opportunities to improve system efficiency, scalability, and user satisfaction within Employee Central, ensuring it meets both global and regional requirements.

• Ensure that EC processes and support practices align with best practices, continuously enhancing system performance and user experience.

Release & Testing Management:

• Evaluate the impact of new releases and features on Employee Central.
• Lead regression testing for new system features, ensuring that no disruptions occur in current processes and functionalities.

Documentation & Knowledge Management:

• Ensure comprehensive documentation is maintained for both global EC implementations and ongoing system enhancements and system configurations.
• Share knowledge across teams to foster a culture of continuous improvement and effective issue resolution.

Professional Qualifications:

Experience:

• 7+ years in SuccessFactors Employee Central, with experience in both global design/implementation and ongoing system support.
• Proven experience managing global EC projects, from initial implementation to ongoing system management and enhancements.
• Strong understanding of Hire-to-Retire and EC Time Management processes.

Certifications:

• SAP Certified Application Associate in SuccessFactors Employee Central and EC Time Off.

Technical Skills & Personal Qualification:

• In-depth knowledge of SuccessFactors Employee Central, EC Time.
• Familiarity with PMGM (Performance & Goals) is preferable but not mandatory.
• Experience with tools like Jira, Confluence, WebEx, Teams, and SharePoint.
• Strong leadership capabilities with a track record of managing and mentoring teams to achieve both implementation and support goals.
• Passionate about developing teams and fostering a collaborative, high-performance environment.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Strong verbal and written communication skills in English.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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