IT

Coupa Product Development and Support Manager

PL
Jun 25, 2024
Full Time
Hybrid

Warszawa, PL, 00-841

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

 

Location: Warsaw/Gdansk, Poland

Language: English

 

Main purpose of the position

As ISS continues to implement the P2P@ISS systems (Coupa, Routty and Kofax) globally, we have an increasing need to support the live countries with day-to-day issues and queries, improvement requests and larger scale changes. This position is to provide structure and good governance to the programme’s approach to support and product development.

 

Support

You will be responsible for managing the support team for the P2P@ISS systems, monitoring service delivery, and for growing the team to meet future requirements. You will also manage the handover from the country implementation team at the end of each project, and will own the technical documentation for the global and local setups.

 

Product Development

When improvement requests or larger projects (for example changes to a live country’s ERP) are received, you will be responsible for reviewing these requests, recommending courses of action and coordinating the required resource to implement approved solutions. It will be your responsibility to ensure any changes are documented and communicated to all relevant stakeholders.

 

You will also be responsible for suggesting improvements and efficiencies to support scalability of the global platforms, and streamlining support.

 

Key expectations:

You should have detailed experience of administrating Coupa P2P modules, with excellent technical knowledge of the platform. It is essential that you can work independently but also that you adhere to the programme governance. You will need to prioritise requests and balance different stakeholders’ needs, and communicate consistently.

Leading the support team, you should ensure that they have the necessary skills and training to perform their roles. You also need to help them develop and manage their performance.

 

What you’ll do:

  • Manage the P2P@ISS Support function including monitoring Jira tickets and service delivery.
  • Build and maintain community forums with key users in live countries.
  • Review requests for improvements, recommend solutions and project manage the implementation of approved solutions.
  • Onboard, train, supervise and lead members of the P2P@ISS Support team.
  • Manage Coupa release testing including communication with live countries.
  • Employ and encourage continuous improvement in developing the P2P@ISS product.

 

Who you’ll work with:

  • P2P@ISS team including the implementation team
  • Country key users
  • Project teams
  • Coupa/Dynatos technical experts

 

Key qualifications:

  • 3-5 years of experience working with Coupa P2P modules and platform administration (Ideally, Coupa certification covering this.)
  • Strong MS Office skills including Excel and PowerPoint
  • Experience of working with a ticket system such as Jira
  • Knowledge of cXML and API connections is an advantage

 

Personal skills you excel:

  • Verbal and written communication with a variety of stakeholders, technical and non-technical.
  • Collaboration with all levels of international stakeholders
  • Problem solving and creative thinking
  • Leadership and developing others.
  • Working in a structured and prioritised way

 

 

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

 

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

 

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Please contact Milena Balkiewicz, milena.balkiewicz@group.issworld.com, if you have questions about the position.

 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#LI-Hybrid

Requisition ID:  39576

The Recruitment Process

1. Job search 2. Application 3. Screening 4. Interview(s) 5. Job offer
Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have Congratulations! We are excited to offer you a job and look forward to onboarding you soon

The Recruitment Process

1. Job search
Browse the ISS Career Site and find your next job
2. Application
Click "Apply now" and follow the steps to complete your application
3. Screening
Our Recruiting team reviews your application
4. Interview(s)
We get to know you better and answer any questions you may have
5. Job offer
Congratulations! We are excited to offer you a job and look forward to onboarding you soon

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.