Change Manager

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw, Poland

Language:  English, fluent spoken and written

Main purpose of the position:

As a Change Manager, you play a pivotal role in driving the people side of transformation - partnering with leaders, designing communication and engagement strategies, and enabling employees to adopt new ways of working. You are accountable for leading change planning, stakeholder alignment, impact analysis, and readiness across a group of people global initiatives, ensuring project goals are realized through effective adoption. You impact future projects by setting the frame and standards for change tools and ways of working. As a member of the global learning and development team, you will drive the change management organisational capability.

What you’ll do:

• Develop the overall change plan for strategic people transformation initiatives together with the project teams.

• Drive the change track of the implementation plan, including being the main point of contact on change for local country organisations and with hands on showing how it is done.
• Drive and facilitate the impact assessment, including documenting key risk and mitigation plans with collaboration from pilot countries and the project team.
• Facilitate communication plan and engage local change champions, managers and influencers
• Identify training needs and collaborate with the L&D team to build and deliver learning solutions, which enable adoption and ensure long-term reinforcement.
• Monitor readiness and adoption.
• Build up a change management toolbox to benefit future projects based on the learnings throughout the actual support for the people transformation initiatives.
• Act as a subject matter expert within the L&D team for developing overall change management and leadership capability across the enterprise.

Who you’ll work with:

• People & Culture community, Transformation and Internal Comms, Learning & Development community.
• Project teams for strategic initiatives under the Leading Frontline Employer (LFE) strategic pillar
• Pilot countries and the future pipeline of countries

Key qualifications:

• Master’s degree within Change Management, organisational development or similar
• Proven track record in leading large-scale culture and change projects in a complex global organisation
• Experience and/or knowledge of digital transformations and agile working practices
• Experience with project management
• Experience with design and delivery of enablement solutions (training, knowledge management, follow-up and reinforcement) supporting employees’ transitions into the new ways of working
• Excellent communicator who thrives under pressure and has great organisational skills
• Fluent in spoken and written English

Personal skills you excel in:

• Collaboration as a main trait and a persistent focus on achieving goals
• Positive mindset and a creative and innovative problem-solving approach
• Strong people and communication skills
• Flair for project delivery and building structure
• Excellent stakeholder management skills and capabilities – especially courage and building compelling arguments (persuading)

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture, empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.