CIAM Senior Engineer

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw, Poland

Language: English

Main purpose for the position:

As a CIAM Senior Engineer, you will play a key role in shaping and enhancing our Customer Identity and Access Management systems. Your expertise will ensure secure, efficient, and user-friendly authentication processes, safeguarding our digital assets and improving user experiences. The engineer will work with the CIAM suite of products and processes to define and standardize a global CIAM solution, perform cross-project analyses, and coordinate activities with vendors, technicians, and stakeholders.

Your key responsibilities will be:

• Identity and Access Management: Design, implement, and maintain CIAM solutions to manage digital identities, authentication, and authorization processes for customers.
• System Integration: Integrate CIAM solutions with various applications and services, ensuring seamless and secure user experiences.
• Security Enhancement: Continuously assess and enhance the security measures of CIAM systems to protect against potential threats and vulnerabilities.
• Project Management: Lead and participate in CIAM projects, ensuring timely delivery, quality, and alignment with business goals.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT, security, and business units, to understand requirements and deliver effective CIAM solutions.
• Troubleshooting and Support: Provide expert support for CIAM-related issues, troubleshoot problems, and implement solutions to maintain system integrity and performance.
• Compliance and Best Practices: Ensure CIAM solutions comply with industry standards, regulations, and best practices.

Professional Qualifications:

• Minimum of 5 years of experience in CIAM with a strong background in managing customer identities and access based on Entra ID (B2B & B2C) (formerly known as Azure Active Directory)

• Proficiency in CIAM technologies, protocols (e.g., OAuth, SAML, OpenID Connect), and platforms (e.g., Azure AD/Entra ID (B2B & B2C), Okta, Ping Identity, ForgeRock).
• Hands-on experience on provisioning workflows, triggers, rules and customizing the tool as per the requirements.
• Coding and/or scripting experience in Java, .NET, JavaScript or similar scripting language, understanding of REST API and integration of tools, is an asset.
• Strong knowledge of security principles, practices, and tools related to identity and access management.
• Experience in managing and delivering complex IT projects.

Personal Qualifications:

• Analytical Thinking: Strong problem-solving skills with the ability to analyze complex systems and identify effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Team Player: Ability to work collaboratively in a team environment and build effective working relationships with colleagues and stakeholders.
• Adaptability: Flexible and adaptable to changing priorities and technologies in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail, ensuring high-quality and accurate deliverables.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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