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Food Services



Position Summary:

Set up dining room and bar areas as instructed. Serve customers table side using professional service standards. Clean and maintain dining area and tables. Clean, stock and maintain bar area. Assist with catering as needed including bar service, setting and maintaining buffets, and customer service during catered events and conferences.


Position Responsibilities:

· Greet, smile, make eye contact, and make customers feel welcome.

· Coordinate the delivery of food, beverage and service items to guests in a pleasant and timely manner.

· Make sure food has been prepared and is presented according to Guckenheimer standards.

· Maintain Guckenheimer standards for correct portioning and presentation.

· Respond to customer questions or concerns in a professional manner.

· Maintain tables, bar and service area in a clean and neat manner.

· Must comply with all ServSafe and HACCP programs and principles.

· Must follow all safety rules and actively prevent accidents.

· Commitment to the service values and ethics of the client company


Essential Skills and Experience:

· 2 years providing excellent one on one customer service in a food service environment.

· 1-year beer and wine or full bar bartending experience.

· 1-year experience handling cash and operating a cash register.

· Current Food Handler card or ability to be certified immediately after hire

· Strong customer service skills.

· Must be able to communicate with others to convey information effectively in English

· Must be able to describe menu items, preparation, and ingredients to customers.

· Execution of standard professional service techniques.

· Job requires being reliable, responsible, and dependable, and fulfilling obligations.

· Job requires accepting criticism and dealing calmly and effectively with high stress situations

· Must be able to work in a cooperative manner with Chefs and kitchen staff.

· Assist in setting up and serving catering functions

· Must comply with all ServSafe and HACCP programs and principles.

· Use of ServSafe practices for preventing cross contamination.

· Use of ServSafe practices for common allergens

· Completion of additional cleaning and dishwashing assignments


Physical Demands and Work Environment:

· Must be able to lift a minimum of 25 #.

· Employee must be able to work on their feet 8 hours per day excluding breaks.

· Employee must be able to work under pressure and time deadlines during peak periods.


Reporting to this position: None

Reports to: Restaurant Supervisor, Catering Manager, General Manager

FLSA status: Nonexempt


Guckenheimer embraces equal opportunity employment.

Guckenheimer participates in the E-Verify Program, as required by law



ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 23, 2021
Region:  Americas

WESTLAKE, TX, US, 76262-1690

Job Category:  Food Services
Full time/Part time:  Full Time
Requisition ID:  3261