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Service Excellence

Sustainability Manager

Energy and Sustainability Manager 

(Virtual, Remote Role)



Key Purpose


The Energy and Sustainability Manager oversees the development and execution of energy management, water, waste and recycling programs in order to deliver cost savings and reduce carbon emissions, and support overall client programs.  The candidate will also partner with other Energy and Sustainability Managers to develop strategies for multiple accounts.  The candidate should be a strong self-starter adept at building positive relationships across global regions to achieve results, have demonstrated success working in client-facing roles, and thrive on identifying and implementing continuous improvement in sustainable building operations.


Success Criteria


  • Lead Energy and Sustainability Program to ensure quality and to identify improvement opportunities
  • Clear linkage between OneISS vision, transformation, and business excellence
  • Participate and embrace the development opportunities within group
  • Ability to guide colleagues in embracing process improvement measures
  • A drive to creative problem solving for new challenges
  • An interest in standardizing solutions to recurring challenges


Key Areas of Collaboration and Influence

  • Report to Head of Sustainability, and collaborate with team
  • Partner with Business Transformation and Operations to promote a culture of innovation and the OneISS vision
  • Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
  • Promote the IFS model within the ISS community
  • Transfer best practice
  • Use the account successes to promote and further develop ISS


Ideal Candidate Experience


  • Bachelor’s degree in Engineering (e.g., Electrical, Mechanical, Industrial, Civil) or equivalent work experience
  • Minimum 5 years of experience with Energy Conservation, Energy Management, Performance Contracting, or Energy Engineering.
  • Professional Engineer (PE) and/or Certified Energy Manager (CEM), highly desired.
  • Advanced, in-depth knowledge of sustainability and energy principles and concepts, particularly related to the built environment
  • Knowledge of HVAC, electrical, mechanical, building automation and control systems across a variety of building types including commercial offices and datacenters.
  • Ability to perform energy analysis and efficiency calculations.
  • Exceptional oral and written communication skills, with ability to interface seamlessly with all levels of management. Comfortable working in virtual environments with remote teams.
  • Strong computer skills including proficiency in Excel, Word, Outlook and PowerPoint, online software platforms, with the ability to use spreadsheets and data analysis applications.
  • Self-starter, team player, with ability to bring alternate points of view to the discussion and analysis.
  • Excellent analytical, organizational and time management skills.
  • Ability to multi-task and effectively organize responsibilities. Strong project management and leadership skills.
  • Proven record of excellent internal and external customer service.
  • LEED accreditation, preferred



Key Accountabilities


Energy Management

  • Develop energy management & sustainability strategy for client’s real estate portfolios, then implement programs to achieve savings goals and targets by specified timelines
  • Manage energy benchmarking and assessment using Energy Star Portfolio Manager as well as internal software platforms; analyze energy and water consumption metrics to identify opportunities and create plans to sustain energy savings


Financial Management

  • Establish and monitor utilities budgets, oversee bill payment and data management processes. Provide forecasts of utility expenses throughout the portfolio
  • Facilitate energy procurement processes on regular intervals


Data & Reporting

  • Complete Monthly Data reports into Client Sustainability Database on time, resolve any issues with data accuracy/completeness, provide quarterly report out to Client on Account Status relative to energy & sustainability goals
  • Report clear and concise metrics on various energy and sustainability activities (cost savings, CO2, water, etc.), and achievements on prescribed intervals or as requested by client. Communicate plans and progress to all levels of staff through presentations and meetings


Team Collaboration

  • Advise, coach, and support building staff (facility managers, engineers, technicians) in identifying, scoping, and implementing energy efficiency improvements
  • Collaborate with other ISS energy and sustainability managers to share and learn best practices and publish case studies of successful initiatives. Leverage ISS experts in renewable energy, energy supply procurement, and building intelligence tools to meet client goals



  • Develop and evaluate financial viability of projects for budgeting and approval in accordance with Customer Financial Investment Standards
  • Project management



  • Improve sustainability of facilities in line with industry best practices such as LEED and beyond.
  • Support water saving programs and recycling programs as requested.
  • Support new business pursuits and business development through relationship building and building walkthroughs.
  • Continually monitor industry trends, evaluate new products and services for potential, and participate in industry working groups. Oversee pilot tests of cutting edge energy and sustainability solutions.
  • Establish a positive rapport with both ISS and client staff and management to ensure a high level of customer service.
  • Utilize internal and third-party sustainability data management platforms for reporting. Ensure data integrity and establish data management processes.
  • Ensure all energy initiatives follow Customer Internal Technical Engineering Standards & guidance and comply with all country, state, local laws.
  • Lead identification and prioritization of energy capital projects, operational changes and physical plant upgrades that result in reduced energy consumption. This may include HVAC, lighting, building envelope, and response and controls, plug loads, distributed and centralized generation, employee engagement, and evaluating new technologies and services.
  • Facilitate renewable energy projects from inception through completion (solar, fuel cells). Ensure client key stakeholder alignment (Technical, Financial, Organizational) is achieved at each phase of the project.
  • Conduct ASHRAE LEVEL 1 and LEVEL 2 energy audits and walkthroughs


Physical Requirements:


  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time
  • Must be able to travel


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.


ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 16, 2021
Region:  Americas

SAN ANTONIO, TX, US, 78232-5009

Job Category:  Service Excellence
Full time/Part time:  Full Time
Requisition ID:  2312