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People and Culture

P&C Employee Relations Partner

Employee Relations Partner



Key Purpose


The Employee Relations Partner is responsible for supporting Employees with inquiries, questions and requests relating to various HR functions. This resource will also provide the HR Department with fluctuating functional, administrative and escalation tasks. The role requires communication, collaboration, and teamwork within the department as it will support a variety of areas during any given time.



Success Criteria


  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
  • Participate and embrace the development opportunities within group



Key Areas of Collaboration and Influence


  • Report to a People & Culture Shared Services Manager and work in close partnership with the larger, ISS People & Culture Team
  • Communicate effectively with colleagues across the company so that information is disseminated effectively and participate in project groups and meetings as required
  • Transfer best practice
  • Promote and further develop ISS



Ideal Candidate Experience


  • Minimum of 3 yr. of Human Resources Experience [Employee Relations, Leave of Absence and ADA Process]
  • Bachelor’s Degree [Preferred]
  • Working knowledge of Federal and State employment laws to include Leave of Absence regulations
  • Bi-Lingual Communication Skills [Spanish, French Preferred]
  • Current Utilization of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint)
  • Demonstrated Organizational Skills [Desk, Documentation, Processes, Comms]
  • Demonstrated Communication Skills [Oral, Written, Video/F2F]
  • Demonstrated Customer Service & Solution Skills [Accurate, Verified, Innovative]
  • Experience within a Service Desk Environment
  • Experience with Service Desk Applications
  • Experience Electronic Filing and Records Management
  • Experience with Data Reviews/Audits [accuracy, completion, grammar, formatting] from system generated reporting



Key Accountabilities


  • Handle Employee Relations Issues, including Investigations and Union Grievances
  • Ensures compliance with the Leave of Absence process and the Americans with Disabilities Act (ADA) Process
  • Support managers in the disciplinary and coaching process
  • Support and interpret policy for managers and employees
  • Maintains confidentiality of Organizational and Resource Data
  • Professionally Responsive to Employee Inquiries, Questions and Requests via Case Ticketing System
  • Supports Service Ticket(s) Escalation to meet Service Level Agreement [SLA]
  • Provides Resolution within a Tiered Escalation Process
  • Collaborates with Internal & External HR Personnel regarding Escalation Items
  • Organizational Documentation within All Phases of the Ticket Process
  • Creates White Paper Documentation for FAQ Repository
  • Service Desk Reporting [Daily, Weekly, Monthly, Quarterly, Yearly]
  • Provide Occasional HR Project and Departmental Support
  • Distributes, reviews, and provides instructions for HR Service Desk supported forms
  • Continuous Training for Service Desk Support



Physical Demands & Work Environment


  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Date posted:  Oct 14, 2021
Region:  Americas

SAN ANTONIO, TX, US, 78232-5009

Job Category:  People and Culture
Full time/Part time:  Full Time
Requisition ID:  1888