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People and Culture

HR Generalist

Human Resources Generalist 


Key Purpose 


The Human Resources Generalist is responsible for supporting employees with inquiries, questions, and requests relating to various People and Culture functions. This resource will also provide the HR department with fluctuating functional and administrative tasks. The role requires communication, collaboration, and teamwork within the department as it will support a variety of areas during any given time.  



Success Criteria 


  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement 

  • Participate and embrace the development opportunities within group 



Key Areas of Collaboration and Influence 


  • Report to a People & Culture Shared Services Manager and work in close partnership with the larger, ISS People & Culture Team  

  • Communicate effectively with colleagues across the company so that information is disseminated effectively and participate in project groups and meetings as required 

  • Transfer best practice 

  • Promote and further develop ISS 



Ideal Candidate Experience 


  • 2+ years of Customer Service Experience; Call or Support Center Experience ideal 

  • 1+ years of Human Resources Experience  

  • Minimum of a High School Diploma [or equivalent] 

  • Bachelor’s Degree in Human Resources, Business Management or another related are preferred 

  • Bi-Lingual Communication Skills [Spanish Preferred] 

  • Current Utilization of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint) 

  • Demonstrated Organizational Skills [Desk, Documentation, Processes, Comms]  

  • Demonstrated Communication Skills [Oral, Written, Video/F2F] 

  • Demonstrated Customer Service & Solution Skills [Accurate, Verified, Innovative] 

  • Experience within a Service Desk Environment [Preferred] 

  • Experience with Service Desk Applications [Preferred] 

  • Experience Electronic Filing and Records Management 

  • Experience with Data Reviews/Audits [accuracy, completion, grammar, formatting] from system generated reporting  

  • Experience with JIRA, Success Factors, JDE, and UltiPro a plus 

  • Human Resources Certification a plus 



Key Accountabilities 


  • Maintain confidentiality of Organizational and Resource Data 

  • Professionally Responsive to Employee Inquiries, Questions and Requests via Case Ticketing System 

  • Create Service Ticket(s) to meet Service Level Agreement [SLA] 

  • Provide Resolution within a Tiered Escalation Process 

  • Collaborate with Internal & External HR Personnel regarding Escalation Items 

  • Organizational Documentation within All Phases of the Ticket Process 

  • Answer and solve HR inquires around unemployment claims, policies, I9 / eVerify, general questions on Leave of Absence, HR systems, and company HR updates. 

  • Create White Paper Documentation for FAQ Repository 

  • Maintain Various Information Systems 

  • Service Desk Reporting [Daily, Weekly, Monthly, Quarterly, Yearly] 

  • Provide HR Project Support  

  • Physical HR Mail Processing and Distribution 

  • Distribute, review, and provide instructions for HR Service Desk supported forms 



Physical Demands & Work Environment 


  • Prolonged periods of sitting at a desk and working on a computer 

  • Must be able to lift up to 15 pounds at a time 


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.  







ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Sep 30, 2021
Region:  Americas

SAN ANTONIO, TX, US, 78232-5009

Job Category:  People and Culture
Full time/Part time:  Full Time
Requisition ID:  2134