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Service Excellence

Cleaning Excellence Manager (Remote)

Cleaning Excellence Manager



Key Purpose


The Cleaning Excellence Manager is responsible for overseeing all cleaning workstreams and assisting account and site management in developing and implementing optimization opportunities across the United States, Canada, and Latin America.


Additionally, the Cleaning Excellence Manager will collaborate with onsite teams regarding best practices and ensuring that ISS initiatives are communicated and carried out at the account level. This role reports to the Head of Cleaning Products and Performance for the Americas.


Success Criteria


  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
  • Participate and embrace the development opportunities within group



Key Areas of Collaboration and Influence


  • Support the Americas Operation Excellence team and report to the HSEQ Director with reporting relationship to supported company administrator
  • Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required



Ideal Candidate Experience

  • 7+ years of related experience in cleaning or janitorial role with 3+ years as a site supervisor or manager
  • Understanding of GMP cleaning requirements
  • GMP cleaning experience strongly preferred
  • Proficient in MS Office applications
  • Associate degree, technical degree, or equivalent experience


Key Accountabilities


  • Develop relationship with site stake holders to gather understanding of desired outcome
  • Observe current performance of custodial work routes and staff when time permits
  • Review data from observations and data gathering
  • Develop new route changes to enhance production and reduce operation drag
  • Ability to optimize large janitorial contracts for production gains and increased profitability
  • Review costing components in supply usage that could reduce cost and implement with agreement of site stake holder
  • Comprehensive knowledge and experience in industrial, education, aviation, and office cleaning services.
  • Oversight and management of the equipment and supplies inventories and procurement for all replacement requirements
  • Development and distribution of work plan assignments for new accounts and training in this area for current site management personnel.
  • Maintains data base, prepares reports and supervises personnel as needed
  • All People & Culture requirements to include assistance in recruiting, hiring and training when appropriate
  • Assists with writing and revising SOPs, input on marketing material as needed, and work routes, account improvement plans, etc.
  • Consummate communication skills, verbal and written
  • Comfort levels working with senior customer management


Physical Demands & Work Environment


  • Sitting at a computer for extended periods of time
  • Travel requirements: 50+%
  • Must be able to work under pressure and time deadlines during peak periods


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.


ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.


Date posted:  Dec 1, 2021
Region:  Americas

SAN ANTONIO, TX, US, 78232-5009

Job Category:  Service Excellence
Full time/Part time:  Full Time
Requisition ID:  2613