Regional Account Director

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

ISS Group is looking for a strategic and customer-centric Regional Account Director to oversee one of our most important partnerships. This is a unique opportunity to lead a strategic account, and the role is pivotal in driving operational excellence, client satisfaction, and strategic growth across the Nordics region.

Location: Nordics

Language: English

Application deadline: 16th September 2025

Main Purpose of the position:

As the Regional Account Director, you will serve as the primary point of contact between ISS and the client at a regional level ensuring seamless service delivery and alignment with their business objectives. You will be responsible for overseeing service delivery, ensuring operational and commercial excellence, and strengthening collaboration between country teams and the client’s organisation.

The client is a leading financial services group in the Nordic region, known for its strong commitment to sustainability, innovation, and customer-centric banking solutions. With a significant presence across Europe, they play a key role in shaping the future of digital finance.

The Regional Account Director will report to the Global Account Executive in Europe.

Key Responsibilities:

• Relationship Management: Build and maintain strong, trust-based relationships with key client stakeholders across the region.
• Leadership: Guide and support a regional account team, including collaboration with local country leads to deliver consistent service aligned with client expectations.
• Strategic Alignment: Lead the regional account strategy and execution on the account, ensuring alignment with global and local priorities and drive ongoing engagement with internal and external stakeholders to ensure alignment on service strategy and business objectives.
• Operational Oversight: Ensure effective implementation of contractual obligations and delivery of all agreed KPIs within the region.
• Commercial Performance: Review and analyse financial results from across the region, supporting country teams in driving profitability and managing commercial risk.
• Growth and Retention: Identify opportunities for account growth, service innovation, and long-term retention.
• Governance and Compliance: Uphold contractual governance and compliance in accordance with commercial agreements.
• Talent Development: Support the identification, development, and deployment of talent within the account structure to build a strong and sustainable delivery model for ISS.

Professional Qualifications:

• Understands the ISS ways of working
• Proven experience in strategic account management, preferably within FM, workplace, or outsourcing services.
• Experience and previous exposure to operational processes
• Ability to implement processes globally
• Ability to lead cross-functional teams in a matrixed environment.
• Understand key financial indicators
• Strong leadership capabilities with an emphasis on driving employee and customer engagement, talent development and customer retention​
• Perceived as a trusted advisor by customers and key stakeholders ​
• Commercial mindset and proactive in developing ISS​

Personal Qualifications:

• Energized by complexity and challenges
• Seeking professional growth opportunities
• Excellent collaboration and stakeholder management skills displayed through strong interpersonal relationships that spans across geographic and organizational levels ​
• Thrives working with a diverse mix of cultures and perspectives and recognizes cultural differences and how to work across boundaries​
• Enterprise mind-set displayed through a holistic approach to areas of responsibilities 
• Excellent oral and written communication skills

What are we looking for?

We are looking for a capable and confident leader with a strong track record in key account management, preferably within an international and/or multi-site context. The ideal candidate will combine strategic thinking with operational know-how and possess excellent stakeholder management skills.

Job Benefits:

We offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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