Global Experience Survey & Insight Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Denmark/ Poland

Language: English

Application deadline: 31/7/2025

Main purpose of the position/Key expectations:

We are looking for a structured, analytical, and proactive Global Experience Survey & Insight Manager to take global ownership of the ISS Experience Survey — a strategic capability that helps ISS and our customers understand and improve the workplace experience. This survey supports performance dialogue, showcases the impact of our services, and reinforces our role as a proactive partner in delivering value. Whether integrated into contract governance, offered as a value-added service, or used to inform early-stage customer conversations, the survey helps position ISS as a trusted advisor — not just a service provider.

In this role, you will oversee the full lifecycle of the survey across key accounts globally, from planning and coordination to insight generation and presentation. You will also lead the evolution of the survey as a global product — including its operating model, governance, commercial packaging, and the development of a global workplace experience benchmark that enables strategic comparison across accounts and regions.

What you’ll do:

• Own the end-to-end ISS Experience Survey lifecycle globally — from planning and coordination to delivery, analysis, and reporting
• Act as project lead and subject matter expert across key accounts, ensuring alignment with stakeholders and survey timelines
•  Evolve the survey operating model, improve tools and processes, and define governance standards for global scalability
• Develop and maintain the global workplace experience benchmark based on collected data
• Support commercial teams by delivering insights in a clear and actionable format — enabling stronger dialogue, customer retention, and up/cross-selling
•  Contribute to the commercialization of the survey as a product, including packaging, pricing models, and positioning

Who you’ll work with:

• Global and local Key Account Managers
• Customer Insight and Marketing teams
• Commercial and Operational stakeholders
• Senior internal and client stakeholders across priority accounts
• External research partners and platform vendors

Key qualifications:

• 5+ years of experience in customer insight, survey management, or data-led program delivery
• Proven experience managing complex, multi-market projects with diverse stakeholders
• Skilled in survey platforms (Qualtrics preferred), Excel, PowerPoint, and data visualization tools
• Strong analytical mindset — with attention to detail and ability to draw patterns from data
• Excellent communication and stakeholder engagement skills — able to translate data into compelling narratives
• Experience in product marketing or product ownership of insight-led services is a plus

Personal skills you excel:

• Structured and self-driven — able to lead initiatives independently
• Strong communicator with the ability to engage across levels and functions
• Thrives in a fast-paced, evolving environment and comfortable with ambiguity
• Passionate about customer-centricity and driving commercial outcomes through insight

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.