Dynamic Business Analyst to drive growth and IT innovation

Sep 5, 2023
Full Time

Søborg, DK, 2860

Application deadline: September 29th, 2023

Do you want to contribute to building our IT solutions and working project-oriented with solution architecture? Then you might be our new Business Analyst to support our digital journey at ISS Facility Services Denmark.


Drive our solution design amid an IT transformation

ISS is looking for a Business Analyst for our Solution Design team at our offices in Søborg. The key purpose of the role is to drive our solution design projects, conduct business analysis and gather requirements, generally with a pragmatic approach. We are amid a transformation period which affects 6.500 employees at ISS Facility Services Denmark in which you will be part of the IT family and be expected to interact with all parts of the Danish IT department while maintaining a process-oriented focus. The Solution Design team supports a wide range of employees and placemakers in Denmark, while we also construct country-specific IT principles and guidelines in accordance with ISS Group and their Global IT department. Hence, we truly live and breathe our strategy of being OneISS.


You will be assisting the Danish IT department with the goal of “doing things right” which involves building models and templates, settings expectations and steering both internal as well as external customers and colleagues towards better solutions, whether they are built on existing solutions or new ones. Your workday will typically consist of business analysis, documentation, capturing processes and planning the IT initiatives that needs to be implemented, hereby focusing on process workflows and solution design.


You must be aware of new technology trends, mainly through ISS Group’s global initiatives, while ensuring we have great documentation in place surrounding IT solutions. You will be responsible for specific solutions and be a continuous sparring partner, using both your experience and analytical prowess. There will be a strong focus on applications that impact clients and support specific business lines within ISS Denmark.


Pragmatic and analytical architect with an end-to-end process mindset

ISS is about people. As a company, we focus on delivering the best facility services and creating the workplace that our customers dream about. Your mindset and approach towards colleagues and stakeholders are important to us, where we work to support each other and be available for sparring and knowledge sharing.

As our Business Analyst, we imagine that you have the following competencies and experience:

  • Recent experience in a technical discipline such as systems developer, business analysis, process/product owner, process development, project management or systems- or solution architecture.
  • Experience with roadmaps and plans for future engagements.
  • Experience with documenting and gathering of requirements.
  • It is considered a plus if you have worked with processes and models to describe them, such as Business Process Model and Notation (BPMN), or similar.


Additionally, you are focused on solving critical IT issues and work both practically and pragmatic to achieve this. You are proactive and possess an analytical mindset while working in a structured and process-oriented manner. You are self-driven, curious and thrive in a dynamic, informal working environment filled with continuous development to ensure we as a team produce the best architectural solutions. You have a natural interest in technology and always wishes to see tasks through till the end.


You are a great communicator, both written and orally, within Danish and English and tailor your communication to all organisational levels while always maintaining a positive mindset despite complex challenges.


We offer

ISS is a place to be you – a place where you can be who you are, become what you want and be part of something bigger.

We offer you an interesting and challenging position, talented and dedicated colleagues, as well as great career opportunities and continuous professional development that aligns with your personal goals and the OneISS strategy. Our culture is characterized by a high level of professionalism and by an informal culture with openminded colleagues that love to have a laugh and spend time together in a social context.

The salary package includes pension scheme, health insurance, holidays, and other perks. In addition, you will get various staff benefits, such as discount schemes, vacation house programme in Denmark and abroad, attractive office facilities and a great social network.


Want to apply?

We look forward to receiving your application no later than September 29th, 2023 by uploading your cover letter and CV. We review applications continuously. If you have any questions about the role, please contact hiring manager, Thorbjørn Sahl, at +45 61 94 53 32.

Requisition ID:  35244

The Recruitment Process

1. Job search 2. Application 3. Screening 4. Interview(s) 5. Job offer
Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have If we agree to work together, we will make you a job offer

The Recruitment Process

1. Job search
Browse the ISS Career Site and find your next job
2. Application
Click "Apply now" and follow the steps to complete your application
3. Screening
Our Recruiting team reviews your application
4. Interview(s)
We get to know you better and answer any questions you may have
5. Job offer
If we agree to work together, we will make you a job offer


Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.