Data & Analytics Engagement Manager

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Copenhagen, Denmark

Language: English and (nice to have) Danish

Main purpose of the position:

Having an insatiable hunger for all things data? Perhaps always imagining data possibilities?  Data to AI applications? Data into business outcomes? If so, we do have an exciting opportunity for you in ISS!  And this time, we can make those data possibilities come true in the Global Big Data Team!

As a Data and Analytics Engagement Manager, you will be at the heart of our mission to leverage data for commercial success and customer satisfaction. You will ensure that data and analytics are at the forefront of our business strategy.  This role is crucial in maintaining the momentum of data and analytics from the start of commercial discussions, through customer transitions, and sustaining enthusiasm and engagement on all data and analytics initiatives.

Join us and be a part of the data and analytics loop that drives our business forward! A big bonus is being part of a team that values collaboration, embraces diversity and most important of all, shares the same data DNA as you.

What you’ll do:

Commercial Activities:

• Develop and maintain commercial materials for Global Big Data (GBD) products using tools like Microsoft Office (PowerPoint, Excel), SharePoint, and reporting tools (Tableau, PBI).

• Serve as the subject matter expert on GBD products for bids, presenting them and liaising with the bid organization on behalf of various data functions.

• Provide customized materials for different bids as required.

• Manage demos and environments for GBD products.

• Participate in customer workshops when relevant.

• Brainstorm with our Global Big Data experts and specialist in product ideation.

Customer Transitions:

• Act as the single point of contact for transition-related activities.

• Project manage the process of transitioning new customers onto the ISS data landscape after successful bids.

• Co-develop data products when relevant or applicable.

• Function as a customer success manager, ensuring smooth transitions and ongoing satisfaction before handover to the operations team.

Data and Analytics Initiatives:

• Co-develop and manage data and analytics engagement projects, including GBD official communication channels, data literacy programs, conference, events, global community meetings, and trainings targeted to different functions of the organization and levels of data users.

• Project manage assigned cross-functional projects in GBD.

• Co-develop a value tracking framework and governance for delivered GBD projects, ensuring analytics use cases benefit the business units.

Who you’ll work with:

• Customers of ISS

• Account Teams managing our customers

• Commercial Teams

• Transition Teams

• Global Big Data Team from data engineers, data scientists to fellow BI analyts / specialists

Key qualifications:

• Working Experience: 

2+ years with customer facing

2+ years of project management experience preferably IT/Data related

3+ years in global multinational companies

• Degree: Business Analytics, business IT, Marketing or similar​​​​​​

• Cross functional Insights: Ability to translate and integrate key practices from other functions such as marketing and product excellence into data and analytics execution.

• Technical: Experience in business intelligence or analytics roles, with working knowledge of tools like Tableau, Power BI, or other reporting tools is a huge plus

• Domain Knowledge: Good understanding of performance management, commercial activities, customer transitions will also be huge plus

Personal skills you excel:

• Communication Skills: Excellent verbal and written communication skills in English

• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with stakeholders.

• Learning Agility: Strong desire to learn and adapt to new data and analytics tools, coupled with high data acumen.

• Self-Motivation: Self-driven, self-starter, and able to work autonomously.

• Innovative Mindset: Intrapreneurial spirit to bring forth innovation and a game-changing mindset into the team.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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