Customer & Market Insight Specialist

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Denmark/ Poland

Language: English

Application deadline: 31/7/2025

Main purpose of the position/Key expectations:

We are looking for a structured, analytical, and curious Customer & Market Insight Specialist who loves working with data and turning complexity into clarity. This is a hands-on role for someone who enjoys data crunching, hypothesis-driven thinking, and turning multi-source data into actionable commercial insight.

You will work across key data sets—including our Customer Engagement Survey (CES), ISS Experience Survey (IES), digital marketing engagement data, and external market intelligence—to help ISS make smarter, faster decisions in areas like customer engagement, workplace experience, and go-to-market strategy.

The role also includes leading our global market research efforts and owning the development of dashboards that enable stronger marketing and commercial reporting.

What you’ll do:

• Turn core data sets (CES, IES, digital marketing, and market intelligence) into actionable insights
• Help define and test commercial hypotheses that support customer retention, growth, and marketing effectiveness
• Lead global primary market research and insight generation
• Build and maintain dashboards for marketing and commercial reporting (e.g. Power BI)
• Collaborate closely with stakeholders across Marketing, Commercial, and Customer Experience teams

Who you’ll work with:

• Global Marketing team, including Digital Marketing, Customer Engagement, and Experience Survey owners
• Commercial and Segment leads in global and local teams
• External vendors and partners (e.g. Qualtrics, HubSpot, secondary research providers like Frost & Sullivan)
• Internal stakeholders such as IT and data teams supporting tools and integrations

Key qualifications:

• 3+ years of experience in data analysis, market research, or commercial insights

• Strong proficiency in Excel; experience with Power BI is a plus
• Familiarity with platforms such as Qualtrics and HubSpot is an advantage
• Proven ability to manage survey data and synthesize across multiple sources
• Experience building and automating reports and dashboards

Personal skills you excel:

• Analytical mindset with strong attention to detail and structure
•  Curious and hypothesis-driven with a passion for uncovering patterns and meaning in data
• Strong communicator who can translate insights into clear, compelling presentations
• Thrives in a dynamic, fast-paced environment and embraces change as an opportunity to grow

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.