Business Process Manager at ISS Denmark

Business Process Manager at ISS Denmark

Are you passionate about driving operational excellence through structured process governance and continuous improvement?

Do you want to shape how ISS Denmark expands its business process management capabilities to support strategic execution and sustainable growth?

Then you might be who we are looking for. Apply today and embark on a career journey with one of the biggest C25 companies in Denmark.

The position

The key purpose of the role is to drive the implementation of ISS Denmark’s process governance while supporting high-impact improvement projects.

This role is critical to expanding our current business process management efforts—from project-specific operational improvements to a coordinated, organization-wide capability that supports both strategic execution and operational excellence.

In addition, your responsibilities will include, among others:

• Drive process governance across ISS Denmark and ensure consistent use of the selected process management framework.
• Lead cross-functional process discovery, analysis, and improvement initiatives.
• Define and track KPIs to monitor process performance and governance maturity.
• Support and coach Process Leads, Process Owners, and stakeholders in applying process thinking.
• Promote operational excellence by embedding Lean and, where relevant, Six Sigma principles.

Referring to the Head of Business Processes, you will be joining a pioneering team in the Operations Performance organization to ensure our service experiences are supported by strong governance and process excellence. We collaborate closely with the leadership teams, Process Leads, Process Owners, and key support functions to drive sustainable growth and maintain knowledge sharing across the organization.

This position requires regular on-site presence at our Søborg headquarters, and therefore candidates should have a current residence in Denmark. We believe in creating a healthy balance between your professional and personal life, and flexibility is customized in consultation with your direct manager based on both the team's and the employee's needs.

About you

As our Business Process Manager, we imagine that you possess a combination of the following competencies:

• Certified Lean practitioner (required); Lean Six Sigma practitioner preferred.
• 5+ years of experience within process management, continuous improvement, or related fields.
• Strong track record in driving enterprise-wide process initiatives.
• Skilled in process frameworks and modelling tools (for example Process Classification Framework and/or Business Process Model and Notation).
• Ability to execute strategy into actionable process improvements initiatives.
• Ability to drive and deliver results through others.

As a person, you are structured, proactive, and collaborative. You thrive in a cross-functional setting, and you are motivated by enabling colleagues to succeed through process clarity and continuous improvement.

Since we work in an international environment, you should be fluent in either English or Danish and comfortable understanding the other language in spoken form.

Working at ISS

We are one of the world’s leading providers of integrated facility services. With 300,000 colleagues globally, and 6,000 in Denmark, we focus on delivering the best facility services and creating the workplace that our customers dream of. The key word that binds us together is service. United by a commitment to exceptional service, we aim to create inclusive workplaces, foster innovation, and enhance company culture.

Our employee promise is simple yet powerful: ISS is a place to be you – a place to “Be who you are”, “Become what you want”, and “Be part of something bigger”. We have ambitious goals for how we work, how we impact our surroundings and how we treat our people.

We offer

An interesting and challenging position along with exciting career development opportunities, both in your current and future positions across the organisation.

A dedicated management team, high professionalism and an informal culture with humor, sincerity, and room for a good laugh.

A compensation package which includes pension scheme, health insurance and other perks. In addition, you will get various benefits, such as discount schemes, vacation house program in Denmark and abroad as well as a fantastic social network.

Application deadline 30 September 2025.

We review applications and conduct interviews on an ongoing basis. As the role may be filled ahead of the deadline, we encourage you to apply sooner rather than later.

You are not required to include a cover letter with your application; however, please include a brief statement in your CV about your motivation in applying for this position.

We commit to an inclusive and fair recruitment process as well as equal opportunities for all applicants.

Contact

If you have any questions about the position or need assistance in the recruitment process, please contact Bellins Siaw, Head of Business Processes, at bellins.siaw@dk.issworld.com or at +45 24 92 33 54

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Since 1901, ISS has been a people-first company. We seek to be a place of belonging and create places where people are respected, embraced, and valued for exactly who they are. Diversity and inclusion have always been in our DNA, and our diverse workforce has played a critical role of connecting people and places to make the world work better.

#APlaceToBeYou #LI-DNI

dk.issworld.com

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.