Account Management

Operations Supervisor - (Retail) Round Rock


Operations Supervisor (Retail) Round Rock



Be part of something bigger!


What drives you? It is leading an engaged team and watching them grow by creating a dynamic and inclusive working environment. Is it responsible for ensuring your building runs smoothly, ensuring safe, fun, and exciting days with a constant focus on workplace experience? We have a fantastic opportunity available as a (Retail) Facility Manager that will allow you to live out that drive and more! Join ISS and become part of something bigger!  Retail managers' experience encouraged to apply!!!




As a Site Operations Manager, you will lead a motivated and service-minded team to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. You will plan, organize, and direct operational, soft, and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate quality standards. The Site Operations Manager interfaces with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel employee engagement and retention.


Success Criteria


  • Motivating, engaging, and leading an inclusive team of employees performing critical work throughout the site, including soft and vendor services and vendor management
  • Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
  • Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation
  • Ensuring that all work is performed following the contract requirements and focus on planning, directing, and coordinating daily operational activities across single or multiple properties in their respective metropolitan regions
  • Navigating in a dynamic and fast-paced environment while balancing the responsibilities of the role, providing oversight and stop-gap support for the operational team, and meeting deliverables
  • Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers
  • Navigating in a dynamic and fast-paced environment while balancing responsibilities of the role, client, and management deliverables, all while delivering world-class customer service in the Integrated Facility Services operation


Key Areas of Collaboration and Influence


  • Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
  • Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
  • Transforming the account successes into promoting and further development of ISS


Ideal Candidate Experience


  • 4+ years of management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service
  • Experience leading/managing frontline teams meeting operational SLAs and compliance requirements
  • Demonstrates strong skills in Communication, Decision-making, Leadership, and Problem-solving.
  • Demonstrates professional and political aptitude
  • Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)
  • Experience managing operational budgets and following general accounting principles
  • Experience creating Capital Budgets and reporting
  • Experience in CMMS software systems and work order management as it pertains to the execution of services and coordination of employees involved
  • Must have knowledge of basic mathematical concepts to calculate ROIs, create proposals, create cost savings programs, and adhere to operating budgets


Key Accountabilities


  • Highly visible and the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees
  • Driving a culture of proactivity and contributing in a positive way to the facility operations to effectively prevent or address potential problems
  • Lead, engage, and motivate ISS service lines across hard, soft, and operational services to achieve customer success.
  • Empowering teams to embody the OneISS (one team) methodology of operation by promoting cross skilled training and ways of working
  • Advising the client and ISS regional leadership on decisions relating to facilities operations and performance
  • Managing all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently
  • Ensuring appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility
  • Ensuring all health and safety requirements are established and followed by on-site staff and sub-contractors
  • Driving a culture of innovation and creative problem solving by leveraging current industry trends, business intelligence, data, and reporting to drive customer satisfaction and operational resilience and efficiencies ultimately
  • Acting as the client liaison and partner with property management (where applicable) to ensure services provided to the facility are appropriate and contribute to building service and quality expectations
  • Monitoring and addressing the appearance of the building and grounds, noting anything that may be detrimental to the desired appearance of ISS, the client, and their respective customers


Physical Demands & Work Environment


  • Must possess a valid state driver’s license; may be required to travel via car within a specific metropolitan region.
  • Prolonged periods of walking or standing
  • Must be able to lift, carry, and place up to 50 pounds at a time
  • Must be able to work schedules that include days, nights, weekends, and/or holidays as needed


ISS Group is a global organization committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market wherever we operate positively.





Job Details

Date posted:  Mar 21, 2023
Country:  United States

Round Rock, TX, US, 78665-2665

Job Category:  Account Management
Full time/Part time:  Full Time
Requisition ID:  33181