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Engineering

Work Place Experience Manager

JOB DESCRIPTION

 

 

KEY PURPOSE

 

 

 

This Experience Manager (XM) is responsible for supporting the campus curated experience strategy set by the Facilities Manager, executing a variety of events (e.g. service celebrations, concerts, wellness events, multi-cultural events, recognition programs, and more).

 

The XM will lead, inspire, and develop a highly diverse team in delivering an exceptional curated guest, client, and colleague experience by coordinating, partnering, and collaborating with all service streams (Meeting & Event Management, Reservations Catering, Meetings, Transportation, Facilities, HPE Site Council, and Guest Reception), ensuring timely execution and evolving experience of all workplace touchpoints.


 

KEY RESPONSIBILITIES

 

 

 

People Management

 

  • To influence, inspire, and develop a highly diverse team delivering an exceptional curated guest, client, and colleague experience that reflects positively upon both the stakeholder and company.

 

Community & Events

 

  • Support the framework for the campus curated experience strategy set by the HPE site Council, EBC, and ISS Facility Manager
  • Project manage key initiatives related to enhancing community experience, creating operating efficiencies, and/or incremental revenue streams
  • Liaise with event team as needed for support of large scale campus and VIP customer events
  • Work with internal and external marketing and communication teams to produce high quality products to advertise and market upcoming campus events and services
  • Drive client experience standards by supporting and sustaining operational excellence, ensuring execution and compliance of contractual deliverables
  • Integrate into the HPE culture, ensuring alignment to the company’s vision and values
  • Engage and partner with the local community to enrich the company culture and citizenship initiatives

Business Development

  • Lead tours for guests of ISS/HPE
  • Engage in the larger community of the market by attending events and networking with local groups and business organizations
  • Maintain relationships with guests, customers, vendors as set by ISS, and HPE GRE Manager
  • Create and sustain long term alliances with our business partners
  • Identify, negotiate, and lead new business opportunities to enhance the company initiatives in delivering the curated experience
  • Review campus curated experiences and present new business opportunities and continuous improvement initiatives
  • Track and report all workplace experience events for client Quarterly Business Reports

Building Management

  • Support the Campus team in daily operations and ad-hoc requests

Hospitality – Food & Beverage

  • Employee training and development to include but not limited to food quality and presentation, food safety, safety, and customer service
  • Superior interpersonal skills leading your staff to the highest standard of company
  • Knowledge and implementation of local, state, and federal labor law regulations
  • Effective communication with employees, customers, and all levels of management in the company while delivering superior customer service

 

 

IDEAL CANDIDE EXPERIENCE

 

 

 

Qualifications

 

  • Bachelor's degree (marketing or business preferred) or the equivalent of five years of work experience in a similar role
  • Minimum of five years of customer service experience in dealing with Blue Chip/High Touch clients, preferably B2B
  • Minimum of 10 years of experience in event management

 

Key Skills

 

  • People Management
  • Leadership of self and others
  • Decision Making
  • Influencing
  • Managing change
  • Strategic thinking

 

Attributes
 

  • Detailed oriented and ability to multi-task, working independently with minimal direction
  • Proven track record of providing stellar support to customers
  • Detail oriented and able to effectively priorities tasks
  • Must be a critical thinker and resourceful problem solver
  • Professional and exceptional communication skills (written, verbal, and presentation)
  • Enthusiastic team player
  • Great conflict resolution skills
  • Excellent organization and time management skills
  • Experienced in marketing/promotions development and execution
  • Experienced in working with creative teams to ensure the creative execution of business objectives
  • Proven ability to function successfully within a strong team environment
  • Self-motivated individual capable of managing work with little supervision
  • Technology: Advanced skill set in Microsoft Office applications, knowledge of property management systems (iOffice systems is a plus)

 

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

 

 

 

  • Work up to eight hours per day on your feet, excluding breaks
  • Must be able to lift a minimum of 25 pounds
  • Come to work properly dressed according to the dress code
  • Must be able to work under pressure and time deadlines during peak periods
  • Work is performed in a campus office setting. This is not a “work from home” position

 


 

 

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 23, 2021
Region:  Americas
Location: 

ROSEVILLE, CA, US, 95747-5200

Job Category:  Engineering
Full time/Part time:  Full Time
Requisition ID:  2742