Technical Product Owner

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto Tech hub is the first dedicated space at ISS specifically set up for software development and support of our digital landscape. It acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 Placemakers around the world. We need more talents to make our journey successful. Would you be interested in becoming one of them?

Are you ready to transform the Integrated Facility Management Industry? 

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Be a part of a unique journey in the tech world!

We are seeking dynamic individual and team player to join our Commercial IT team in Porto. As a Technical Product Owner Marketing and Commercial IT, your main area of work will be our current CMS solution - Sitecore XM Cloud. From a more holistic perspective, you will also be working secondarily with elated applications such as Bynder, Qualtrics, HubSpot and Dynamics365 to make sure they all work together as intended.

The role you are boarding can be described to be “technical project management” that will include both configuring, maintaining, improving, and supporting both back- and front end of our CMS. The role is new and you will be able to influence how it will be set-up.

You will of course manage the full lifecycle of the CMS under your watch. From initial development through to release and provisioning. Additionally, you will receive support and consulting from the business and other development teams. You will have our dedicated Solution Architect alongside with you to ensure successful implementation and integration of new features.

Your natural curiosity about understanding business needs and requirements and be able to turn that into tech will be the key to succeed in this role. You will also use that quality to grow your own technical expertise in our CMS and other related applications that comes your way.

All what we do will help people grow in their roles so they can improve our relations with both current and new customers through our digital presence. Therefor it’s important that you can build close relations with our users to better understand what values they want to get out of our applications.

This diversity of tech and the journey ISS is on right now also means that you will get an opportunity to grow both as individual and professional and can you to new places in the future.

Location: Porto, Portugal

Work model: Hybrid

Your Day-to-Day Journey at ISS Tech Portugal:

• Gather and translate business requirements into detailed technical specifications and manage the project from start to end.
• Set project specifications for development and implement new functionalities from these requirements, alongside with testing and verification together with business.
• Run 1-3rd line support.
• Maintain and improve existing applications to enhance performance and user experience either by yourself or with 3rd party vendor/-s.
• Manage the release and provisioning.
• Collaborate closely with Business and Subject Matter Experts to ensure alignment with user needs.
• Ensure all new features meet defined acceptance criteria and quality standards.
• Ensure comprehensive documentation for all developed functionalities.
• Ensure high standards of quality assurance across all development stages.
• Collaborate with and mentor new team members, fostering a collaborative and learning environment.
• Participate in Digital Transformation initiatives by introducing best practices and standards for future team members.

What makes you a great fit:

• Experienced Data Scientist with a relevant academic background (economics, math, computer science or data science) and experience from a similar role for Sitecore or equivalent CMS.
• Interpersonal ability to comfortably maintain effective communication in English (verbally and writing) with multiple people from different departments across ISS.
• Strong self-starter and proactive in identifying needs and opportunities for innovation and business value creation from data.
• Openminded & adaptable with a proactive approach to work good problem solving.
• Project Management.
• Passion for people and tech.
• Good knowledge of Agile, Scrum, software delivery cycle.
• Nice to have a documented knowledge within: ASP.NET Web Forms and/or ASP.NET MVC, C# and/or VB.NET, Visual Studio.
• Nice to have knowledge within: Azure, Azure Could, AzureDevOps, Dynamics365, SharePoint, Jira, Confluence, BrowserStack, Web Progressive App Design, CI/CD.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid working model.
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• Health Insurance (employee).
• Permanent contract.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

ISS is a Place to Be You!

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.