SuccessFactors Employee Central Support Lead

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Are you ready to transform the Integrated Facility Management Industry? 

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide ! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Location: Porto, Portugal 

Language: English

Be part of a project to make the world work better!

The Core HR Support Specialist will work in the supporting team to analyse, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of SuccessFactors Platform, Employee Central, Employee Central Time as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist to understand ISS’s ways of working and solution within SuccessFactors.

What will you do:

• Proactively access and present improvements/enhancements to the existing solution and underlying processes
• Participate in incident and problem solving dispatched from Level 1
• Analyze reported issues and perform technical validation for, Platform, Employee Central and EC Time topics.
• Explain root cause and solution provided.
• Perform regression testing on solved incidents.
• Solve complex workflow issues in Employee Central, EC Time
• Evaluate if individual incident needs to be delegated to Level 3 support and/or SAP Support
• Work with release management to test and evaluate impact of new releases and features.
• Work with reporting management to test and evaluate reports, dashboards and provide end user support on these.
• Support local teams with developing new reports and dashboards, troubleshooting when needed.
• Update workbooks or other relevant documentation

What makes you a great fit:

• Good understanding of the Hire to Retire, Time Management process.
• SAP Certified Application Associate in SuccessFactors Employee Central, EC Time Off
• Experience with SuccessFactors from a supporting role
• Able to perform in a geographically dispersed international team.
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel.
• Passionate about delivering a great customer experience in service delivery. Able to perform in a geographically dispersed international team.
• Fluent in English.
• Able to deliver high degree of customer satisfaction.
• Focus on establishing great working relations with the other members of the team.
• Able to solve incident in a timely manner.

Perks:

• 22 days of annual leave per year +3 company leave days.

• Flexible working hours.

• Modern, well-equipped office in the heart of Porto city.

• Free parking space.

• Health Insurance for you.

• Hybrid working model.

• Gym, snacks and drinks at the office.

• Corporate events.

ISS is a Place to Be You!

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.