SuccessFactors Consultant
Porto, PT, 4100-247
As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.
Want to know how a facility management company is powered by technology?
At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.
Job Role as SuccessFactors Consultant:
The specialist has a fundamental understanding of the customer HR IT landscape and can quickly assess if a question is IT related or process related. The specialist will interact with the end user (customer) and dispatches incidents and work together with Level 2 when needed for additional specialist expertise. The specialist to understand ISS’s ways of working and solution within SuccessFactors.
Location: Porto, Portugal
Work Regime: Hybrid
What will you do:
- Participate in incident and problem solving requested from end users (customers).
- Conduct Initial diagnose to solve incidents, perform functional validation that the issue is relevant and either IT related or process related.
- Evaluate if all information that is required for Level 2 is available before dispatching.
- Work with unassigned cases in Jira, reassign, dispatch and comment as required.
- Provide “how to” guides to customer when the incident has a known resolution.
- Solve simple locked workflow issues in Employee Central.
- Explain to end users the main data flows in the HR IT system landscape.
- Perform regression testing on solved incidents by Level 2 and Level 3 support.
- Update FAQ, knowledge articles and workbooks as needed.
What makes you fit:
- Fundamental understanding of the Hire to Retire process in SAP SuccessFactors.
- SuccessFactors Accreditation (SFX) for Employee Central, Onboarding and Recruiting Management
- Experienced with incident management tools such as Atlassian Jira and Confluence
- Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel.
- Passionate about delivering a great customer experience in service delivery
- Able to perform in a geographically dispersed international team
- Fluent in English
- Able to deliver high degree of customer satisfaction
- Focus on establishing great working relations with the other members of the team
- Able to solve incident in a timely manner
What we offer:
- 22 days of annual leave per year +3 company leave days.
- Flexible working hours & hybrid work model.
- Permanent contract.
- Health Insurance (employee).
- Modern, well-equipped office in the heart the city of Porto.
- Free parking.
- ISS Tech Communities (Sports, Gaming & Band).
- Free access to company Gym.
- Snacks and drinks at the office.
Why ISS:
At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more. Become ISS.
ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.
The Recruitment Process
| 1. Job search | 2. Application | 3. Screening | 4. Interview(s) | 5. Job offer |
| Browse the ISS Career Site and find your next job | Click "Apply now" and follow the steps to complete your application | Our Recruiting team reviews your application | We get to know you better and answer any questions you may have | Congratulations! We are excited to offer you a job and look forward to onboarding you soon |
The Recruitment Process
Why ISS
Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.
Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
