SuccessFactors Consultant

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto Tech hub is the first dedicated space at ISS specifically set up for software development and support of our digital landscape. It acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 Placemakers around the world. We need more talents to make our journey successful. Would you be interested in becoming one of them?

Are you ready to transform the Integrated Facility Management Industry? 

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Be a part of a unique journey in the tech world.‍

We are looking for SuccessFactors Consultant that will act as Single Point of Contact (SPOC) for every incident that is reported within the area of SuccessFactors. You will work in the supporting team and will receive, categorize, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels.

The Success Factors Consultant has a fundamental understanding of the customer HR IT landscape and can quickly assess if a question is IT related or process related. You will interact with the end user (customer) and dispatches incidents and work together with Level 2 when needed for additional specialist expertise. The specialist to understand ISS’s ways of working and solution within SuccessFactors.

Location: Porto, Portugal

Work model: Hybrid

Your Day-to-Day Journey at ISS Tech Portugal:

• Participate in incident and problem solving requested from end users (customers)
• Conduct Initial diagnose to solve incidents, perform functional validation that the issue is relevant and either IT related or process related
• Evaluate if all information that is required for Level 2 is available before dispatching
• Work with unassigned cases in Jira, reassign, dispatch and comment as required
• Provide “how to” guides to customer when the incident has a known resolution
• Solve simple locked workflow issues in Employee Central
• Explain to end users the main data flows in the HR IT system landscape
• Perform regression testing on solved incidents by Level 2 and Level 3 support
• Update FAQ, knowledge articles and workbooks as needed

What makes you a great fit:

• Fundamental understanding of the Hire to Retire process in SAP SuccessFactors.
• SuccessFactors Accreditation (SFX) for Employee Central, Onboarding and Recruiting Management.
• Experienced with incident management tools such as Atlassian Jira and Confluence
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel.
• Passionate about delivering a great customer experience in service delivery
• Able to perform in a geographically dispersed international team
• Able to deliver high degree of customer satisfaction
• Focus on establishing great working relations with the other members of the team
• Able to solve incident in a timely manner
• Fluent in English.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid working model.
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• Health Insurance (employee).
• Permanent contract.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

ISS is a Place to Be You!

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.