Scrum Master

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Are you ready to transform the Integrated Facility Management Industry?

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Job Description:

Be part of a project to make the world work better!

As a Scrum Master, you will help to build a new cross-functional team maintaining the biggest smart digital solutions for the Facility Management Service program at ISS. You will facilitate the Scrum and SAFe process, fostering a collaborative environment that promotes self-organization, accountability, and high performance of Agile teams.

You will be responsible for guiding team members in Agile principles, practices, and methodologies while removing impediments that hinder the team’s progress toward their goals.

Your Day-to-Day Journey at ISS Tech Portugal:

• Collaborating with Prodict Owner to maintain the product backlog in a way that ensures the need work is well understood.
• Helping the team to focus on definition of done for the product.
• Coaching the team, within the Scrum and SAFe principles, in order to deliver high quality features for its product.
• Coaching the team about their DoR ( definition of ready) and DoD ( definition of done).
• Promoting self-organization and cross-functionality within the teams.
• Facilitating team events to ensure regular progress.

What makes you a great fit:

Must-have skills:

• At least 2 years of experience with Scrum framework.
• In-depth understanding of Agile principles and practices, particularly Scrum and Kanban.
• Some level of Scrum Master certification is preferred.
• Proficiency with tools such as Jira and Confluence for backlog management, sprint planning, and tracking progress.
• Ability to use metrics to measure team performance and make data-driven decisions.
• Knowledge of various facilitation techniques for meetings, workshops, and team-building activities to promote engagement.

Nice to have skills:

• At least 6 – 12 months of experience with SAFe framework.
• Familiarity with software development processes and terminology to effectively communicate with development teams.

Soft skills:

• Strong communication skills to relay information clearly and facilitate discussions among team members and stakeholders.
• Ability to inspire, guide, and empower teams. 
• Strong critical thinking skills to identify issues, facilitate discussions, and guide the team toward solutions.
• Ability to encourage continuous improvement in processes and individual performance.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours.
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• Health Insurance (employee).
• Hybrid working model.
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.