Recruitment Process & Systems Specialist

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Job Role as Recruitment Process & Systems Specialist:

We are looking for a Recruitment Process & Systems Specialist to join our global support team within People@ISS. This role is ideal for someone with a strong understanding of recruitment processes, HR systems, and a passion for enabling digital transformation in talent acquisition. 

You will act as a super user and subject matter expert (SME) for recruitment systems, supporting both our current SAP SuccessFactors Recruiting platform and the implementation of a new global recruitment solution. You will play a key role in the rollout, adoption, and ongoing support of the new platform, while continuing to support SuccessFactors Recruiting in selected countries. You will be educated and certified with the selected recruitment platform.  

Location: Porto, Portugal or Warsaw, Poland

Work Regime: Hybrid

What will you do:

Recruitment Process & System Support:

• Serve as a global SME for recruitment processes and systems, supporting both SuccessFactors Recruiting and the new recruitment platform (to be selected). 
• Provide support for recruitment-related issues, collaborating with the broader AMS team and local HR teams to resolve complex cases.
• Ensure consistent and compliant use of recruitment systems across countries, aligned with global standards.  

Implementation & Change Management:

• Participate in the global implementation team for the new recruitment platform. 
• Support configuration, testing, and rollout activities in collaboration with vendors and internal stakeholders. 
• Contribute to change management, training, and communication efforts to ensure successful adoption. 

 Governance & Documentation:

• Ensure all system changes are properly documented and aligned with global governance principles. 
• Maintain process documentation, user guides, and knowledge base articles for recruitment systems. 
• Support knowledge transfer and onboarding of new users and support staff. 

Collaboration & Continuous Improvement 

• Act as a liaison between global HR, local HR teams, IT, and vendors. 
• Identify opportunities to improve recruitment processes and system usability. 
• Stay up to date with system releases and assess their impact on recruitment operations. 

What makes you fit:

• Solid experience in HR or recruitment operations, ideally in a global or regional role. 
• Strong understanding of end-to-end recruitment processes and best practices. 
• Experience with SAP SuccessFactors Recruiting, SmartRecruiters, Paradox, or similar recruitment platforms is a strong advantage. 
• Experience supporting or participating in HR system implementations is preferred. 
• Strong communication skills and ability to work across cultures and functions. 
• Fluent in English (written and spoken). 

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid work model.
• Permanent contract.
• Health Insurance (employee).
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

es.