Recruitment Lead - SuccessFactors

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology? 

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Location: Porto

Language: English

Main Purpose of the Position:

As the SuccessFactors Recruitment Lead, you will lead and oversee the operational support, optimization, and continuous improvement of SAP SuccessFactors Recruiting, Onboarding, and Recruitment Marketing (RMK) modules across global regions.

This role will be responsible for managing end-to-end processes within the talent acquisition lifecycle, including ticket resolution, release management, system enhancements, and alignment with global HR strategies. The ideal candidate will bring a deep functional understanding of the Recruiting suite, combined with leadership experience in managing global teams and collaborating with cross-functional stakeholders.

Key Responsibilities:

Global Design, Implementation & Support:

• Provide expert-level support for the ongoing operation of the Recruiting, Onboarding, and RMK modules, ensuring consistent system performance and timely resolution of issues.
• Manage and prioritize global support tickets aligned with SLAs and business needs.
• Collaborate with HR, IT, and external partners to implement system enhancements and support global rollouts.
• Support data consistency, integration points, and reporting needs across recruitment-related modules.

Team Leadership & Development:

• Lead and mentor a team of SuccessFactors specialists supporting the Recruiting suite.
• Promote team collaboration and continuous learning to handle evolving system requirements and regional hiring needs.
• Ensure effective resource planning and knowledge sharing across the team.

Process Improvements & Best Practices:

• Identify and implement improvements across recruiting workflows, candidate experience, recruiter productivity, and onboarding efficiency.
• Ensure alignment of global and regional processes with industry best practices and internal policies.
• Work with the business to drive adoption of digital recruitment and onboarding experiences through SF Recruiting and RMK.

Release & Testing Management:

• Review and assess SuccessFactors Half Yearly releases for Recruiting, Onboarding, and RMK modules.
• Lead testing efforts and coordinate with impacted teams to validate system updates and new features.
• Minimize disruption by managing regression testing and communication of release impacts.

Documentation & Knowledge Management:

• Maintain up-to-date documentation for configurations, process flows, and training materials.
• Contribute to building a centralized knowledge base to support efficient issue resolution and onboarding of new team members.

Professional Qualifications:

Experience:

• 7+ years of experience with SAP SuccessFactors Recruiting, Onboarding, and Recruitment Marketing (RMK).
• Proven success in global deployments, operational support, and process optimization in the talent acquisition domain.
• Experience supporting integrated recruitment processes including job posting, candidate selection, offer management, preboarding, and onboarding.

Certifications:

• SAP Certified Application Associate in SuccessFactors Recruiting, Onboarding, and/or RMK is preferred.

Technical Skills & Personal Qualifications:

• Strong functional understanding of end-to-end recruitment processes within SAP SuccessFactors.
• Knowledge of SAP SuccessFactors Employee Central (EC) is preferable.
• Familiarity with tools such as Jira, Confluence, WebEx, Teams, and SharePoint.
• Excellent stakeholder management and communication skills across global teams.
• Strong analytical, problem-solving, and troubleshooting skills.
• Comfortable working in a fast-paced, international environment with a collaborative mindset.
• Fluent in English, both written and verbal.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid work model.
• Permanent contract.
• Health Insurance (employee).
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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