IT Product Owner

Want to know how a leading workplace experience and facility management company is powered by technology?

At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support Cleaning, Workplace, Food, and Technical Services.  With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops digital solutions that have a real impact on both our customers and our people.

The Job Role as IT Product Owner:

In this role, you’ll dive into managing and enhancing our Dynamics 365 CRM Sales platform, ensuring its seamless integration into a broader ecosystem of marketing and sales applications. Your journey will cover the technical product lifecycle management as well as supervision of corresponding configuration, development and data-related tasks. This role is new, giving you the unique opportunity to influence how it’s set up.

Your adventure will take you to our modern tech-hub in Porto, where you’ll collaborate with team members in Warsaw and Copenhagen. You’ll work closely with our developers, and support colleagues, receiving support and advise from specialists across the broader tech team. You will be at the heart of our mission to empower our commercial function successfully on their growth journey.

Your natural curiosity about understanding business needs and translating them into tech solutions will be key to your success. You’ll build relationships with platform users to better understand their needs and grow your technical expertise in our Dynamics365 CRM suite. As you help us grow, you’ll also have the opportunity to grow both personally and professionally with ISS.

Join us on this exciting journey and be part of a team that’s making a difference!

Location: Porto, Portugal

Work Regime: Hybrid

What will you do:

In this role, you’ll be at the forefront of our technical initiatives, ensuring our Dynamics365 CRM system runs smoothly and meet business needs. Your key responsibilities will include:

• Gathering and Translating Requirements: Work closely with stakeholders to gather requirements and translate them into detailed technical specifications.
• Developing and Implementing Functionalities: Lead development of new functionalities, ensuring thorough testing and verification.
• Providing Support: Ensure 1st to 3rd line support, secure smooth operation.
• Maintaining and Improving Applications: Enhance existing applications to boost performance and user experience, either independently or with third-party vendors.
• Managing Releases: Oversee the release and provisioning process.
• Collaborating with Experts: Work closely with business and subject matter experts to ensure alignment with user needs and expectations.
• Ensuring Quality: Maintaining high standards of quality assurance.
• Documenting Functionalities: Create comprehensive documentation for all developed functionalities.
• Mentoring Team Members: Collaborate with and mentor new team members, fostering a collaborative and learning environment.
• Empower Digital Transformation: Deliver best practices and ensure standards.

Qualifications for the Job:

• Curiosity and Problem-Solving: Naturally curious about business needs and proactive in identifying opportunities for innovation.
• Collaboration and Communication: Excellent at maintaining effective communication across departments and aligning with user needs.
• Passion for Code and People: Passionate about coding and mentoring, fostering a collaborative environment.
• Adaptability and Project Management: Open-minded, adaptable, and skilled in Agile, Scrum, and project management.
• Support and Improvement: Experienced in multi-level support and enhancing application performance.
• Technical Expertise: Skilled in Azure, Dynamics365, and other related tools is advantageous.
• Quality and Documentation: Committed to high standards of quality assurance and thorough documentation.

What ISS Offers You:

• Permanent contract.
• Competitive package, including private Health Insurance.
• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid work model.
• Continues training (Technical and behavioural development).
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.