IT Business Delivery Manager

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto Tech hub is the first dedicated space at ISS specifically set up for software development and support of our digital landscape. It acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 Placemakers around the world. We need more talents to make our journey successful. Would you be interested in becoming one of them?

Are you ready to transform the Integrated Facility Management Industry? 

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Be a part of a unique journey in the tech world!

As a IT Business Delivery Manager, you will be at the heart of our mission to leverage digital capabilities for commercial success and customer satisfaction especially in our Cleaning business. You will ensure that digital solutions are at the forefront of our business strategy and operational service delivery. This role is crucial in maintaining the momentum of using digital solutions from the start of commercial discussions, through customer transitions, and sustaining enthusiasm and engagement on all related initiatives.

Location: Porto, Portugal

Work model: Hybrid

Your Day-to-Day Journey at ISS Tech Portugal:

• Responsible for proactive business consulting, solution strategy development, demand refinement for the whole digital Cleaning ecosystem within our end-to-end business process.
• Collection and review of demands, e.g. from business development, renewals, innovation.
• Represent IT in customer engagements.
• Supports the development of project request (quality, scoping, effort/cost estimation, business case and prioritization).
• Support of business case creation and evaluation of demands based on the portfolio criteria.
• Responsible for overarching demand synchronization and consolidation within the specialization.
• Accountable for initiation, coordination and monitoring of implementation of approved demands.

Who you’ll work with:

• ISS Business Service Line representatives.
• Account Teams managing our customers.
• Commercial Teams / Transition Teams.
• ISS Country business stakeholders.
• Internal and external implementation partners.
• Global and local IT teams.

What makes you a great fit:

• University degree or Master's degree in Computer Science, business IT, or similar.
• More than 2 years of work experience in software consulting or customer facing role.
• Experience in software development or analytics roles.
• More than 2+ years of project management experience in global multinational companies.
• Ability to translate and integrate key practices from other functions such as marketing and product excellence into execution.
• Strong and confident with presentation and demonstration skills.
• Strong interpersonal skills to build and maintain relationships with stakeholders.
• Strong desire to learn and adapt to new and existing tools.
• Intrapreneurial spirit to bring forth innovation and a game-changing mindset into the team.
• Excellent verbal and written communication skills in English.
• Nice to have:
• Good understanding of performance management, commercial activities, customer transitions.
• Experience in application solution architecture.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid working model.
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• Health Insurance (employee).
• Permanent contract.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

ISS is a Place to Be You! 

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.