Data Operations Engineer

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Job Role as Data Operations Engineer: 

We are seeking a dedicated and skilled Data Operations Engineer to join our team.In this role, the focus will be on the operation and support of our main internal Platform for Data Ingestion, providing first- and second-level support to ensure data workflows run smoothly and behave as expected.

The position involves driving and coordinating deployments and performing data onboarding tasks to ensure seamless integration and continuous improvement of data operations.

Additionally, It's expected that this role works in close collaboration with the development team, contributing to lightweight development and coding activities that enhance automation, reliability, and the overall efficiency of the platform. The role also takes an active part in monitoring the platform, developing and maintaining monitoring and alerting systems/dashboards to proactively identify and address potential issues.

Location: Porto, Portugal

Work Regime: Hybrid

What will you do:

• Onboarding internal stakeholders (systems) into the Platform. ensuring seamless integration and operational readiness.

• Oversee day-to-day data operations by monitoring data pipelines, proactively identifying issues, and ensuring continued reliability and performance.
• Troubleshoot and resolve data ingestion and transformation/mapping issues, collaborating closely with engineering teams to implement sustainable fixes and operational improvements.
• Maintain and optimize end-to-end data ingestion workflows to support scalability and operational efficiency.
• Build and maintain low-code data applications and operational tools that enhance internal data workflows.
• Perform ongoing data quality and validation checks, ensuring adherence to data contracts and operational standards.
• Work collaboratively with engineering teams to enhance monitoring, logging, and alerting systems, contributing to improved observability and reduced incident response times.
• Create and maintain comprehensive operational documentation, runbooks, and process guides with full  autonomy.
• Partner with cross-functional teams to optimize data processes, streamline workflows, and drive operational best practices.
• Coordinate and execute the operational deployment of new data ingestions and updates to data contracts, ensuring smooth and controlled rollouts.
• Deliver training and enablement sessions to internal users, enhancing understanding and effective use of data platform tools and processes.
• Develop and maintain comprehensive documentation for data processes, support procedures, and troubleshooting guides — working with autonomy and ownership.

What makes you fit:

• University degree or equivalent education/training — preferably with an engineering, mathematics, or related technical background.
• 1–3 years of experience in data-focused roles (Data Support, Data Operations, Data Analysis, or similar).
• Experience with Databricks / Spark and/or Azure data resources (Power BI is a strong plus).
• Strong interest in the data world, with motivation to grow within enterprise-level data frameworks and tooling.
• Ideal for junior/associate Data Engineers looking to expand their skills in a modern, cloud-based data ecosystem.
• Analytical mindset with curiosity, problem-solving skills, and a drive for continuous learning and improvement.
• Ability to collaborate effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders.

What we offer:

• 22 days of annual leave per year +3 company leave days.
• Flexible working hours & hybrid work model.
• Permanent contract.
• Health Insurance (employee).
• Modern, well-equipped office in the heart the city of Porto.
• Free parking.
• ISS Tech Communities (Sports, Gaming & Band).
• Free access to company Gym.
• Snacks and drinks at the office.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.