Data Operations Analyst

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Job Role as Data Operations Analyst:

We are seeking a motivated and detail-oriented Data Operations Analyst/ Data Loader who is eager to develop into a Data Operations Specialist. This role is ideal for someone passionate about data management and looking to grow their career in data operations. 

Location: Porto, Portugal 

Work type: Hybrid

What will you do:

Data Loading and Management: 

• Import and export data between various systems. 
• Ensure data integrity and accuracy during the loading process. 
• Maintain documentation of data loading procedures. 

Data Quality and Troubleshooting: 

• Identify and resolve data loading issues. 
• Implement data quality control processes to ensure data accuracy. 

Collaboration and Support: 

• Work closely with Integration, RPA and data teams to optimise data workflows. 
• Assist in the development and implementation of data governance policies. 

Professional Development: 

• Participate in training and development programs to enhance skills in data operations. 
• Work towards understanding and managing data pipelines and workflow.

Who you’ll work with:

• Collaboration with all internal and external IT & business stakeholders both, at regional and country-level but also at global scale
• Supporting operations performance in delivering best-in-class customer service
• Co-ordinating and aligning across functional teams to ensure solution & data set up, configured and working as required.

What makes you fit:

• Proficiency in data management tools and software.
• Basic understanding of database structures and SQL.
• Familiarity with ETL (Extract, Transform, Load) processes.

• Strong attention to detail and accuracy.
• Good problem-solving abilities.
• Eagerness to learn and develop skills in data operations.
• Ability to adapt to new technologies and processes.

• Ability to work collaboratively with different teams.
• Strong communication skills in English.

Nice to have skills:

• Experience with data analysis tools (e.g., Excel, SQL, Python).
• Basic knowledge of data governance and compliance standards.
• Previous experience in a data-related role is a plus.

Why ISS:

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.