IT

Application Support Specialist

PT
Jul 13, 2024
Full Time
Hybrid

Porto, PT, 4100-247

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

 

Are you ready to transform the Integrated Facility Management Industry?

To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

 

Be part of a project to make the world work better!

As a second-level application support specialist, your role will involve providing assistance to our organization and ensuring the smooth operation of our P2P system (Coupa). You’ll be integral to our expanding global team, collaborating with colleagues based in Copenhagen, Warsaw, Jakarta, and Porto. Your primary focus will be directly addressing technical issues and service requests related to Coupa for your colleagues worldwide.

 

What will you do

  • 1st and 2nd line support on Coupa service requests and incidents.
  • Continuous improvement of processes and tools.
  • Log, research, and resolve issues assigned to you in our ITSM platform.

 

What makes you a great fit

  • You should as a minimum have completed a relevant IT education.
  • 2-5 years of experience within IT support function.
  • Willing to learn and grow with the organization.
  • Some experience with a P2P (procure to pay) system (Ideally Coupa).
  • Fluent English proficiency (written and verbal).
  • Exceptional communications and customer service skills.
  • Great capacity to create a high-level overview of the task at hand, at the same time while still focusing on the details.

 

Perks:

  • 22 days of annual leave per year +3 company leave days.
  • Flexible working hours.
  • Modern, well-equipped office in the heart of Porto city.
  • Free parking space.
  • Health Insurance for you.
  • Hybrid working model.
  • Gym, snacks and drinks at the office.
  • Corporate events.

 

ISS is a Place to Be You 

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

 

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

Requisition ID:  39606

The Recruitment Process

1. Job search 2. Application 3. Screening 4. Interview(s) 5. Job offer
Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have Congratulations! We are excited to offer you a job and look forward to onboarding you soon

The Recruitment Process

1. Job search
Browse the ISS Career Site and find your next job
2. Application
Click "Apply now" and follow the steps to complete your application
3. Screening
Our Recruiting team reviews your application
4. Interview(s)
We get to know you better and answer any questions you may have
5. Job offer
Congratulations! We are excited to offer you a job and look forward to onboarding you soon

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.