SuccessFactors Support Consultant

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Mexico

Language: English and Spanish

Main purpose for the position:

The Core HR Support Specialist will work in the supporting team to analyse, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of SuccessFactors Platform, Employee Central, Employee Central Time as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist to understand ISS’s ways of working and solution within SuccessFactors.

Your key responsibilities will be:

• Proactively access and present improvements/enhancements to the existing solution and underlying processes
• Participate in incident and problem solving dispatched from Level 1
• Analyze reported issues and perform technical validation for, Platform, Employee Central topics.
• Explain root cause and solution provided.
• Perform regression testing on solved incidents.
• Solve complex workflow issues in Employee Central
• Evaluate if individual incident needs to be delegated to Level 3 support and/or SAP Support
• Work with release management to test and evaluate impact of new releases and features.
• Work with reporting management to test and evaluate reports, dashboards and provide end user support on these.
• Support local teams with developing new reports and dashboards, troubleshooting when needed.
• Update workbooks or other relevant documentation

Professional Qualifications:

• Good understanding of the Hire to Retire.
• SAP Certified Application Associate in SuccessFactors Employee Central.
• Experience with SuccessFactors from a supporting role
• Able to perform in a geographically dispersed international team.
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel

Personal Qualifications:

• Passionate about delivering a great customer experience in service delivery. Able to perform in a geographically dispersed international team.
• Fluent in English and Spanish.
• Able to deliver high degree of customer satisfaction.
• Focus on establishing great working relations with the other members of the team.
• Able to solve incident in a timely manner.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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