Application Support Specialist

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Mexico City

Language: English

Main purpose of the position / Key expectations:

As a second-level application support specialist, your role will involve providing assistance to our organisation and ensuring the smooth operation of our applications. You’ll be integral to our expanding global team, collaborating with colleagues based in Copenhagen, Warsaw, Jakarta, and Porto. Your primary focus will be directly addressing technical issues and service requests related to ISS Applications for your colleagues worldwide.

What you’ll do:

• 1st and 2nd line support on our applications
• Continuous improvement of processes and tools
• Log, research, and resolve issues assigned to you in our ITSM platform

Who you’ll work with:

• You will collaborate with our global application support colleagues from various locations worldwide.
• You will collaborate and support our in-house development team.
• You will support our placemakers around the world.
   

Key qualifications:

• Strong Windows, IOS and Android operating systems knowledge
• Proficiency in JIRA or other ticketing systems is a must.
• Proven experience in software support or a similar role with strong troubleshooting skills
• Background in software development, programming or scripting languages is a plus
• Knowledge of cloud infrastructure is a plus

Personal skills you excel:

• Showcasing logical reasoning, critical thinking, and a strong drive for continuous improvement.
• Excel in communication, with a knack for simplifying technical concepts to make it easily understandable for non-technical individuals.
• Demonstrates excellent customer service skills and a strong commitment to providing high-quality support.
• Proficient in English

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#LI-Hybrid