Talent Acquisition and HR Operations Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Mumbai, Hybrid

Language: English

Main purpose of the position:
The Talent Acquisition and Operations Manager will play a key role in aligning local HR structures with group-wide strategies. This position is responsible for conducting an innitial audit of HR processes to ensure compliance and efficiency across all touchpoints. The role involves managing the full employee lifecycle, including onboarding, performance management, and training initiatives. A crucial aspect of the role is building strong relationships between the group and local entities to support effective talent development. The manager will also lead end-to-end recruitment efforts, ensuring the attraction and retention of top talent.

Talent Acquisition Responsibilities:

• Support the manager in effective end-to-end recruitment processes
• Participate in interviews with shortlisted candidates to ensure high-quality discussions and competency-based assessments
• Collaborate with local recruitment agencies if needed
• Drive employer branding initiatives locally
• Work closely with business stakeholders to thoroughly understand their needs, team dynamics, and potential upcoming vacancies
• Review and adjust the TA process to reflect ongoing and future changes, including local market specifics
• Conduct candidate assessments and provide structured feedback

HR Generalist Responsibilities:

• Build strong relationships with managers and act as a trusted advisor on HR-related matters
• Oversee hiring and onboarding processes for group candidates in India
• Participate in global HR initiatives and implement them locally
• Drive employee engagement and promote a positive workplace culture
• Coordinate the annual people cycle, including performance reviews, merit increases, bonus calculations, and distribution processes
• Support training and career development initiatives
• Answering queries regarding local terms for Group managers worldwide and employees in India

Key Qualifications:

• Minimum of 6 years of professional experience in a similar role
• Excellent verbal and written communication skills
• Fluency in English
• Proven ability to manage and balance stakeholder expectations, including senior management
• Hands-on experience in the full recruitment lifecycle, including sourcing strategies and competence-based interview assessments
• Good understanding of local labor legislation
• A mindset focused on continuous improvement and problem-solving
• Process-oriented, with a proven track record of implementing HR policies and suggesting process improvements
• Willingness to travel (up to 10% locally and once annually abroad)
• Tech-savvy, with strong PC skills and a focus on using technology to promote automation
• Data-driven, with the ability to leverage metrics in decision-making

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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