Endpoint Management Ops. Engineer

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: India

Language: English

Main purpose of the position

We are searching for Digital Workplace operations specialists with hands on experience of Windows client management to join our Level 2 Digital Workplace operations team. You will join support organization based out of different ISS countries. In this role you will provide 2nd level support to ISS global end point services. Services cover wide technical scope, but you are not expected to be experienced in all listed below areas.

What you’ll do:

Service requests fulfillment and incidents resolution in the following endpoint management areas:

• Mobile Device & Software Management (Intune) – Windows, iOS, Android
• Application management, scripting (Powershell), client and configuration policy management
• Troubleshoot and resolve out of the ordinary technical problems and challenges (Autopilot client logs and package installation logs)
• Azure Virtual Desktop – full stack maintenance and support
• Contribution to Knowledge base development (develop and maintain repeatable processes documents that govern the configuration, administration and maintenance, best practices, SOPs)
• Ensuring Customer satisfaction and SLA adherence

Who you’ll work with:

• Collaboration with various stakeholders within the IT landscape (AD team, Network team, Security team etc.) and close collaboration with Level 3 engineering team

Key qualifications:

At least 3 years of experience with listed below technologies:

• Application Management (MS Intune, SCCM, PSADT)
• Endpoint Management (MS Intune, M365, GPO, BitLocker, KMS, AD/Entra ID, LAPS, PS)
• Comes with solid/strong knowledge within Windows 10/11 OS (macOS – nice to have)
• Familiarity with at least one of the VDI technologies:

Azure Vitrual Desktop, Citrix, Omnissa Horizon (former VMware Horizon)

• Experienced in working with ITIL processes (ITSM platforms like Jira, Confluence or similar)
• Certifications relevant within the area of responsibility for the position are a plus.

Personal skills you excel:

• Communicative English, both written and oral
• Problem-solving mindset & attention to detail (motivated to learn new technology)
• Good communication skills
• On a personal level you can work independently and stay organized when assigned multiple tasks.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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