Performance Insights Analyst

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Northampton, London, Oxford, Birmingham
Model of work: Hybrid, as we anticipate the need to work 2 days a week from the Northampton office

Language: English

Main purpose of the position:
As part of a leading Financial sector key account team, the Analyst mines data to shape a deeper understanding of performance ultimately supporting the drive for enhanced managerial decision making through the coordinated delivery of clear information. The successful analyst will be integral to operational delivery for key projects that are intended to reshape the operation through efficiency and improved service delivery. The analyst will link to various on-account and off-account ISS teams, client representatives and third-party operations to deliver actionable intelligence that drives positive business management.  

What you’ll do:

• Collaborate with the Global Strategy Director to establish baseline performance metrics that link information together to create meaningful insights
• Work with available financial and operational data to identify opportunities for business change
• Develop materials, presentations bringing reports and data points to life in a clear and sensible manner
• Mine data from existing reports and sources while supporting new methods to innovate and automate reporting
• Coordinate with the team to develop test case (pilot) projects to evaluate opportunities for business efficiency based on the insights generated
• Identify success criteria for pilot phase projects and support the tracking of outcomes from tests
• Support key meetings such as business reviews and other sessions
• Work closely with the digital services and business intelligence teams to leverage existing reports and formats while coordinating on bespoke elements when required 
  
  

Who you’ll work with:

• A strategy pod charged with developing analysis based solutions
• A leading Financial sector account team working in over 25 countries
• Reports to - Global Strategy Director

Key qualifications:

• At least 3 years of experience in business analysis (ideally within the real estate or FM sector) as well as prior experience with using data to drive business solutions
• Proficiency in analysis such as cost ratios, productivity or success rates and other data modeling (understanding of financial analysis and ROI / NPV methodologies is a merit)
  
• Technology literacy, including familiarity with Tableau, Powe Bi and similar tools
  
• High data literacy and the ability to link data to a real-life setting
• Ability to connect commercials to strategy through performing market research and trend analysis including feasibility of business initiatives and developing budgets
  
• A bachelor’s degree in a related field such as finance, economics or accounting. (Advanced qualifications such as an MBA are desirable)
• Examples of collaboration across business functions within prior work experience

• (Nice to have) Experience in developing financial models for real estate transactions, lease pricing and scenario analysis an asset

Personal skills you excel:

• A strong affinity for research and a love for mining data
• An organized approach towards task management

• A polished communication style - in written and interpersonal modes

• High-quality presentation development skills
• (nice to have) Familiarity with FM industry operations and performance metrics
  
  

Attributes:

• Collaborative working style
• Adaptable to new challenges
• Considerate communicator
• Energetic approach to work

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves

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