International Account Lead

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

ISS Group is looking for an energetic and driven professional to take the Lead for one of our new International Accounts. This is a unique opportunity to lead a new multi-country account in Europe and play a key role in establishing and growing a long-term, value-driven partnership.

Location: Europe

Language: English

Main purpose of the position:

The International Account Lead is responsible for driving operational excellence, strategic alignment, and high‑quality regional delivery for a new international customer. The International Account Lead ensures that contract obligations are executed effectively, operational KPIs are achieved, and customer relationships are strengthened across all markets within the region.

Acting as the central connector between global strategy and country delivery, the role leads the regional account team, partners closely with the customer, and steers performance, governance, and continuous improvement initiatives.

Key Responsibilities:

• Lead the coordination and implementation of all contractual obligations across the region.
• Ensure full delivery on operational KPIs and service performance targets.
• Drive governance processes, ensuring compliance with both ISS and customer standards.
• Monitor operational risk and implement mitigation measures to support stable, high‑quality service delivery.
• Serve as the primary regional point of contact for the customer’s leadership teams.
• Build and maintain strong, trust‑based customer relationships across all markets.
• Act as a proactive advisor, identifying opportunities to enhance service quality and customer value.
• Consolidate monthly regional performance reports, analysing results and variances.
• Lead follow‑up on KPIs, ensuring action plans are defined, tracked, and delivered.
• Provide insight‑driven executive summaries and recommendations to global leadership.
• Collaborate with country account leads to ensure consistency of service delivery across all sites.
• Champion cross‑regional knowledge sharing, capability building, and best practice adoption.
• Translate global account strategy into regional implementation plans.
• Lead process optimization and improvement programs that drive measurable P&L enhancements.
• Coordinate regional transformation, innovation, and value‑creation initiatives (e.g., digital tools, sustainability, business intelligence).
• Ensure alignment across stakeholders including operations, commercial, finance, and service lines.
• Review regional financial performance and partner with country teams to optimize profitability.
• Identify commercial risks and opportunities for service development or expansion.
• Contribute to renewal strategies, proposals, and new business opportunities within the account in new countries and regions.

Professional Qualifications:

• Understands the ISS ways of working
• Experience and previous exposure to operational processes
• Ability to implement processes regionally
• Understand key financial indicators
• Strong impact with an emphasis on driving employee and customer engagement, talent development and customer retention​
• Perceived as a trusted advisor by customers and key stakeholders ​
• Commercial mindset and proactive in developing ISS​

Personal Qualifications:

• Energized by complexity and challenges
• Seeking professional growth opportunities
• Excellent collaboration and stakeholder management skills displayed through strong interpersonal relationships that spans across geographic and organizational levels ​
• Thrives working with a diverse mix of cultures and perspectives and recognizes cultural differences and how to work across boundaries​
• Enterprise mind-set displayed through a holistic approach to areas of responsibilities 
• Excellent oral and written communication skills

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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