Global Commercial Director - Capital Projects

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: London, Hybrid

Language: English

Main purpose of the position:
Working within the Global Projects Team the Global Commercial Director is to provide support to the Global Capital Projects Director and the regional leads with implementing, governing and monitoring the consistent processes and governance for Project Delivery globally. Centrally supporting the delivery teams and providing the tools to manage delivery and minimise risks consistently cross accounts, opportunities of alignments and enable the region to provide project services to the same consistent high standard as the rest of the globe.

Key Responsibilities:

• Lead commercial strategy, pricing frameworks, and development of project systems (e.g., Monday.com).
• Implement best practices to improve margins, manage risks, and standardise delivery processes.
• Develop and maintain global governance and operating procedures.
• Provide commercial input into annual capital investment plans.
• Drive global procurement and subcontracting strategies; implement standard contract documents.
• Oversee Account Development Plans and identify organic growth opportunities.
• Standardise financial and project performance reporting across regions.
• Conduct internal audits and follow up on corrective actions.
• Support bid preparation, commercial modelling, and regional tender submissions.
• Train teams on new processes, contracts, tools, and systems.

Qualifications:

• Degree in Technical, Commercial, Project Management or related field; 10+ years in senior commercial or PMO roles within FM Projects.
• Strong knowledge of construction procurement, planning, contracts, and project management processes.
• Advanced IT literacy (MS Office, MS Project, project systems).
• Experience managing contracts ~£5m and project portfolios >£40m.
• Proven background in governance, process development, and strategic procurement.

Skills & Competencies:

• Strategic thinker with ability to interpret market dynamics.
• Strong construction contract expertise and negotiation skills.
• Excellent relationship management and influencing ability.
• Change-driven, proactive, and results-oriented.
• Strong leadership, accountability, collaboration, and client focus.
• Willingness to travel internationally.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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