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Food Services

FOH Supervisor

FOH Supervisor

Reports to FOH Manager, Food Service Manager, or General Manager

 

KEY PURPOSE

  • To drive customer service, employee engagement, safety programs, signage, micro kitchen supervision

  • To satisfy the needs of the client and customer by providing high quality, cost effective food service operations. 

  • To participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.


SUCCESS CRITERIA

  • Effective Team building

  • Solve any customer complaints or issues

  • Follow all food safety regulations

  • Staff scheduling

  • Hire and training new employees


KEY AREAS OF COLLABORATION

  • Work with the GM and Executive Chef on team programming and safety. 

  • Work with GM on duties assigned.


IDEAL CANDIDATE EXPERIENCE

  • Experience in food systems with a high school diploma or equivalent.

  • Attention to detail

  • Ability to multitask

  • Interpersonal skills

  • Ability to give and receive constructive feedback

  • Shows ability to lead a team


KEY ACCOUNTABILITIES

  • Day to day support of all front of the house and micro kitchen activities.

  • Tasks assigned as needed by the Food Service Manager or General Manager.

  • Must comply with all ServSafe and HACCP programs and standards.

  • Building strong customer relationships and delivering customer-centric solutions.

  • Develop good customer relationships and address customer service needs.

  • Demonstrate a high level of accountability and self-awareness.

  • Build teams to be customer focused and solutions oriented, all while being flexible in constant change.

  • Maintain service standards and CPEs of the client.

  • Maintain product inventory to established levels.


PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Work up to 8 hours a day on your feet, excluding breaks.

  • Must be able to lift a minimum of 25lbs.

  • Come to work properly dressed according to the dress code.

  • Employee must be able to work under pressure and time deadlines during peak periods.

 

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate. 

 

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 10, 2021
Region:  Americas
Location: 

LENOIR, NC, US, 28645-6103

Job Category:  Food Services
Full time/Part time:  Full Time
Requisition ID:  2186