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Account Management



Site Services Manager



Key Purpose


The Site Services Manager is a dynamic individual responsible for the day-to-day site management of the account. They will ensure all work is completed within budgetary and safety guidelines while maintaining the highest level of quality standards. Problem-solving is required to identify issues and recognize shortcomings and effectively carry out solutions. People in this role assess different options and choose the best course of action, often daily.


The client site is a fast-paced critical production environment, the Site Manager must be able to lead the team effectively within such a dynamic location.



Success Criteria


  • Ensuring immediate stabilization as a foundation for strong, continuous client relationships
  • Account development, sustainability, growth, and retention
  • Operational development and account transformation
  • High customer satisfaction scores
  • A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels
  • Providing strong leadership across the accounts
  • Ensuring quality and timeliness of service delivery in accordance with contractual terms
  • Participating in presentations and negotiations
  • Participate and embrace development opportunities
  • Instilling trust



Key Areas of Collaboration and Influence


  • Communicate effectively with colleagues across the company so that information is disseminated effectively
  • Participate in project groups and meetings as required
  • Promote the OneISS Vision
  • Transfer best practice
  • Use the account to promote and further develop ISS




Ideal Candidate Experience


  • High school diploma or general education degree (GED); or at least 3 years in a similar role or related experience and/or training. College experience is a plus but not required
  • Collaborative management style
  • Demonstrated leadership and vision in managing teams
  • Strong computer literacy and budgeting experience



Key Accountabilities


  • Train, manage and motivate staff development
  • Ensure all policies and procedures are adhered to, in line with legislation
  • Ensure Health and Safety is the top priority for staff
  • Communicate effectively with the customer to meet deadlines
  • Drive a culture of excellence and drive continuous improvement
  • Monitor the appearance of the premises; ensure it is kept clean, tidy, well organized, fully stocked, and staffed
  • Order supplies/ equipment as needed for services within budget
  • Deal with complaints or difficult situations in an efficient and professional manner
  • Direct completion of assigned tasks within estimated time frames and budget constraints
  • Enforce work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements
  • Optimize planning, operations, and resources to ensure maximum capability is attained
  • Process/review and approve payroll for the employees onsite



Physical Demands & Work Experience


● Long working hours

● Sitting at a computer for 50% of the time

● Walking/Inspecting the site 50% of the time

● Must be able to lift a minimum of 10 pounds

● Must be able to work under pressure and time deadlines during peak periods




ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 23, 2021
Region:  Americas

JACKSONVILLE, FL, US, 32204-1416

Job Category:  Account Management
Full time/Part time:  Full Time
Requisition ID:  3093