Global Managed Services Regional Director LATAM

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: LATAM, Mexico preferred

Language: Spanish and English

Application deadline: 16/05/2025

Main purpose of the position;

Regional Director role in LATAM is taking full leadership of all accountabilities in ISS entity countries including leadership of people and financial resources to maintain budgetary control and profitability in Global Managed Services (GMS) countries in the region.

What you’ll do:

• Taking full leadership of all accountabilities in ISS entity countries including leadership of people and financial resources to maintain budgetary control and profitability in Non-Presence countries (P/L). 

• Ensuring that the Supply Partners in each ISS GMS Country are structured correctly with the necessary support functions, competencies, processes, procedure and tools to deliver on the promise to the customer
• Focus on the compliance, risk and assurance agenda to ensure continued compliance with customer and ISS partner obligations and minimizing ISS risk
• Deployment of ISS minimum requirements including ISS tools and training
• Oversight of recruiting, onboarding, training, performance management and retention of  employees supporting LATAM region.
• Proactively monitor and review the performance of Supply Partner organizations, in regard to customer & ISS requirements, communication, defined SLAs/KPIs and establish corrective measures as required.
• Work with GSCP on sourcing new partners
• Work with Group Legal on Contractual matters
• Drive continuous improvement programs to re-design and challenge, rethink and redesign operational business practices as needed to achieve efficiencies
• Drive cross-functional collaboration involving alignment, decisions, identification of issues and solutions regarding core business processes and operations.
• Supporting Global Key Account Teams in customer facing programmes as required
• Drive continuous stakeholder management to ensure that both external and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer promise with the account development plan as focal point. 

Who you’ll work with:

• GMS organisation and dedicated Subject Matter Experts
• Global Key Accounts teams
• Country teams
• Partners

Key qualifications:

• Min. 7-10 years of experience with leading (leaders), in Facility Management business (operations and commercial background required)
• Experience working in a large organisation with several stakeholders with differing expectations and needs
• Excellent customer management skills
• Good understanding of commercial and negotiation skills /political navigation within a very fine line

Personal skills you excel:

• Strategic mindset and drives vision and purpose
• Resilient and quickly bounces back from setbacks
• Communicative – has a wide network, can maintain relationships
• Decisive and action oriented
• Learn from experience and leverage those lessons when facing a novel situation
• Finds solutions to complex problems

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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