Senior Subject Matter Expert, Account Management

PTP Senior Subject Matter Expert, Account Management

To our Global Finance Service Centre based in Gdańsk, we are looking for experienced PTP Senior Subject Matter Expert who will support our PTP Account Management Team.

They will take ownership & co-ordinate the resolution of issues via the supplier statement reconciliation and account management process via Jira ticketing system. The PTP Senior SME will be responsible for distribution of daily incoming queries from suppliers and the Business within ISS in line with the internal Service Level Agreements. They will drive compliance across key stakeholders using system data and reporting to ensure timely response, resolution and root cause analysis of key issues driving queries. Much of the interactions day to day will also involve liaison with external vendors and the ISS Procurement teams. 

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Gdańsk

Language: English

What you’ll do:

• Critical Supplier Relationship Management
• Respond to Supplier and business PTP queries daily using the ISS query portal (Jira)
• Supervise Associates (tickets review & Suplier Statement Reconciliations review) and act as an expert
• Work with Procurement to re-educate the Business Users to drive adherence to best practice
• Prepare weekly & monthly reports
• Drive timely resolution with root cause to deliver to Prompt payment code (PPC)
• Work with team lead to deliver continuous improvement and support initiatives to maintain the integrity of the systems
• Support internal and external audit requests
• Participate as required as a team member in other special projects
• Carry out any other ad-hoc duties, as and when required

Who you will work with:

• Suppliers, Business stakeholders, PTP Managers, Leaders, Project Managers, and Associates

Professional skills you possess:

• Minimum 4 years of experience in Finance area;
• Good understanding of PTP / Accounts Payable end-to-end process;
• Excellent English communication skills (min. B2 level), allowing for easy communication with external and internal English-speaking clients and handling minor escalations;
• Advanced usage of Excel;
• Experience of working with Coupa/Navision would be advantageous but not essential;
• Experience of working within Jira or similar ticketing system would be advantageous but not essential;
• Experience in coordination of the team/project would be advantageous

Personal skills you excel:

• Ability Build and maintain robust relationships with key stakeholders
• Strong analytical and communication skills;
• Forward thinking, with a "can do" attitude;
• Team player seeing the big picture;
• Problem-solving.

What we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, holiday bonus, Christmas bonus, MyBenefit package
• Hybrid work and location in the center of Gdańsk

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves