Purchasing Support Subject Matter Expert

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk 

Language: English

Main purpose of the position: 

To our Global Finance Service Centre based in Gdańsk, we are looking for an experienced Purchasing Support Subject Matter Expert who will actively work with Nearshore, Onshore and the UK business to resolve Purchase order issues and provide support and re-education to Key Stakeholders within the PTP Section. The Team is the key facilitation and interface between the UK business units and the Nearshore activity to ensure that the FSC works in harmony with the business. They will be the escalation point for Nearshore and the ISS Business to support investigation and resolution of any issues and providing root cause analysis to support best practice going forwards.

The Purchasing Support SME will be responsible for ensuring that all queries are dealt with promptly, providing guidance to end users on policies and processes as well as supporting the Business Units with requisitions and or amending orders.

What will you do:  

• Responding promptly to queries from the business received via ISS Query Portals, within service level agreements
• Guiding end users on policies and processes, raising requisitions, resolving invoice holds and making non-procurement payments, in line with ISS PTP policies and processes
• Directing users to the correct processes, including procurement routes for goods and services and receipting and dispute resolution
• Taking action to investigate issues, following user guides as directed (e.g. investigate issues and/or release invoice holds)
• Raising requisitions on behalf of the business where agreement in place
• Re-opening of soft closed PO’s where required for additional invoice/credit processing
• Amending existing Orders on behalf of the Business where leaver process not followed
• Communication to and re-education of business users to drive adherence to policy
• Timely response to all escalated items with root cause and recommendations to drive best practice
• Support initiatives to drive greater efficiencies in procurement support processes
• Work with the Cash & Payments and Purchasing Support Business Partner to deliver continuous improvement and support initiatives to maintain the integrity of the systems
• Support internal and external audit requests
• Support the review and maintenance of procedures ensuring version controls are up to date

Who will you work with:

• ISS UK&I Finance
• UK& I Organisation
• FSC PTP Team
• Poland FSC Director
• FSC Nearshore Team
• Group PTP Process Owner
• System Owner

Professional skills you possess:

• University Degree in Finance area or Part Qualified Accounting Qualification: ACCA, ACA, CIMA is preferable
• 2+ years of previous Purchasing/Procurement experience is essential
• Experience in a similar role within a multi-site business or Finance Shared Service Centre is preferable
• Experience of Coupa, Maximo or similar PTP systems desirable
• Experience of having worked with an offshore environment (desirable)
• Experience of working within Jira or similar ticketing systems would be advantageous but not essential
• Forward thinking, with tenacity and good analytical and communication skills
• Works independently and as part of a team, to tight deadlines
• Intermediate level of IT skills (incl. Vlookups and Pivot tables)

Key personal qualifications:  

• Service driven
• Target focused
• Flexible approach with a positive attitude

What do we offer:

• Opportunity for professional development within the finance and controlling function.
• Clear path for career advancement and skill-building.
• Scandinavian work culture and a positive, collaborative atmosphere.
• Impact on the development of the office and growing team.
• Work-life balance with hybrid work options and a central location in Gdańsk.
• Attractive benefits package including health care, multisport, insurance, My Benefit points, Christmas bonus, and employee events.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves