PTP Associate, Account Management

Location: Gdańsk

Language: English

Main purpose of the position:

Become part of our new ISS Finance Service Center office in Gdańsk. As a Cash & Payment PTP Associate you will take ownership & co-ordinate the resolution of issues via the supplier statement reconciliation and account management process via Jira. The associate will be responsible for daily incoming queries from suppliers and the Finance Community within ISS in line with the internal Service Level Agreements. They will drive compliance across key stakeholders using system data and reporting to ensure timely response, resolution and root cause analysis of key issues driving queries. Much of the interactions day to day will also involve liaison with external vendors and the ISS Procurement teams. 

As ISS Finance Service Center, we provide Finance & Accounting services to European countries. Core services include cover Accounting (R2R), Customer billing, banking & reporting (O2C) and Accounts Payables activities (P2P). ISS FSC is on an exciting journey to expand the offer of provided services along with a wider scope of PTP activities. 

What you will do:

• Fully reconcile and cleanse accounts as per the Supplier Statement Rec (SSR) Policy
• Take ownership of assigned supplier accounts
• Critical Supplier Relationship Management.
• Re-educate Internal/external stakeholders on Invoice compliance to drive Right First-Time invoice submission across multiple sub systems.
• Respond to Supplier and business PTP queries daily using the ISS query portal (Jira)
• Work with Procurement to re-educate the Business Users to drive adherence to best practice.
• Drive timely resolution with root cause to deliver to Prompt payment code (PPC).
• Work with team lead to deliver continuous improvement and support initiatives to maintain the integrity of the systems
• Support internal and external audit requests
• Participate as required as a team member in other special projects.
• To carry out any other ad-hoc duties, as and when required

Who you will work with:

• Suppliers, business stakeholders, PTP Managers, GSS UK Team, Leaders, Project Managers, and Associates

Professional skills you possess:

• A university degree, preferably in finance and accounting, or the last year of studies
• More than one year of professional experience Accounts Payable / Procure to Pay is essential
• Proven experience of query resolution
• Detailed knowledge across Procure to Pay processes (ie, 3-way match)
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients
• Prior experience of working within a Finance Shared Service Centre is preferable but not mandatory
• Experience of working within Jira or similar ticketing systems would be advantageous but not essential
• Prior experience of working with an outsourced Finance Shared Service Centre is preferable but not mandatory

Personal skills you excel:

• A self-starter with a strong ethos in Customer focussed outcomes
• Uses data to generate, evaluate and act on options and opportunities for Issue resolution
• Build and maintain robust relationships with key stakeholders
• Forward thinking, with tenacity
• Work independently and as part of a team, to tight deadlines
• Challenge the status quo
• Resilient to overcome adversity
• Clearly articulates the requirements of others
• Intermediate level of IT skills must have proven experience of Vlookups and Pivot tables

What we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, holiday bonus, Christmas bonus
• Hybrid work and location in the center of Gdańsk
• 2-week trip during onboarding to one of our foreign units

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves