OTC Subject Matter Expert

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Gdańsk

Main purpose of the position:

We are seeking an experienced and detail-oriented professional to join our team as a OtC  Subject Matter Expert. In this role, you will play a crucial part in our OtC processes, focusing on customer set up and maintenance, cash application, and cash collections. The OTC SME will be responsible for ensuring accuracy in financial data management, driving process improvements, and providing mentorship to junior team. Your area of responsibilities will be in particular correct and timely invoicing setup and thus minimizing the amount of credit notes issued. Thereby securing timely payment and a low accounts receivable overdue.

If you are a motivated and experienced OtC professional with leadership capabilities, we invite you to apply for the position of OtC SME. Join our dynamic team and contribute to the success of our OtC operations. 

What you will do:

• Independently execute and prioritize monthly tasks, identifying errors and inconveniences and resolving them promptly. 
• Set and achieve own goals, with a focus on improving the Order to cash (OtC) area and minimizing credit note issuing. 
• Take responsibility for correct accounting related to property management operations and ensure timely pass-through invoicing to customers.
• Prepare accounting documents such as credit notes and invoices, ensure compliance with relevant standards
• Generate detailed analytical reports and perform monthly financial reconciliations
• To perform root cause analysis where issues are found at the end of the process
• Support Senior SME in internal and external audit requests
• Participate as required as a team member in other special projects
• To carry out any other ad hoc duties, as and when required

Professional skills you possess:

• Minimum 3 years of experience in OtC: Order to Invoice (Ot2), Invoice to Cash (ItC), Shared service center (SSC) experience being a plus. 
• End-to-End process understanding, including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing, and specification of new solutions. 
• Excellent accounting understanding with solid knowledge of OtC processes, data and system logic. 
• Strong knowledge of Excel, including advanced formulas, analysis and basic VBA
• SAP understanding or similar ERP experience. 
• Fluent in English. 

Personal skills you excel:

• Problem-solving and critical thinking skills. 
• Customer-oriented attitude with effective internal and external stakeholder management. 
• Strong communication and high interpersonal skills. 

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

Meet our people and learn more about a career at ISS here.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves