OTC Subject Matter Expert

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main purpose of the position:

We are looking for an experienced OTC Subject Matter Expert (SME) to join our growing finance team in Gdańsk. This is a key role within the Order-to-Cash function, where you will act as a knowledge hub, process expert, and problem solver, supporting both the team and stakeholders while ensuring high-quality and efficient operations.

As an SME, you will take ownership of a designated OTC area, ensuring operational excellence, SLA adherence, and continuous improvement, while acting as a bridge between daily operations and strategic direction.

If you are a motivated and experienced OTC professional with leadership capabilities, we invite you to apply for the position of OTC SME. Join our dynamic team and contribute to the success of our OTC operations. 

What will you do:

• Act as a go-to expert for OTC processes.
• Independently execute and prioritize monthly tasks, identifying errors and inconveniences and resolving them promptly.
• Support the team with complex cases and escalations.
• Monitor process performance, ensuring timely completion and accuracy of all tasks in line with SLAs and established standards.
• Drive improvements (automation, standardization, optimization) together with Senior SME.
• Maintain process documentation and support onboarding of new joiners.
• Collaborate with stakeholders across the business.
• Support Senior SME in internal and external audit requests.
• Contribute to cross-functional and special projects as an active team member, as required.
• Support the Team Lead in maintaining process stability and operational continuity.

Who will you work with: 

• business stakeholders, OTC Managers, Leaders, Project Managers, and Associates  

Professional skills you possess:

• Minimum 3 years of experience in OTC: Order to Invoice, Invoice to Cash, Shared service center (SSC) experience being a plus. 
• End-to-End process understanding, including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting and testing.
• Excellent accounting understanding with solid knowledge of OTC processes, data and system logic. 
• Strong knowledge of Excel, including advanced formulas.
• SAP understanding or similar ERP experience. 
• Fluent in English. 

Personal skills you excel:

• Analytical, proactive, and problem-solving mindset.
• Forward thinking, with a “can do” attitude.
• Customer-oriented attitude with effective internal and external stakeholder management. 
• Strong communication and high interpersonal skills. 
• Willingness to continuously learn, develop, and improve.

What do we offer:

• Opportunity for professional development in the finance department.
• The real opportunity for advancement.
• Scandinavian work culture and positive working atmosphere.
• Impact on the development of the office and the growing team.
• Work-life-balance, numerous events and initiatives for employees.
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points.
• Hybrid work and location in the center of Gdańsk.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves