OTC Senior/Subject Matter Expert

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Gdańsk

Main purpose of the position:

We are seeking an experienced and detail-oriented professional to join our team as a Senior OtC (Order to Cash) Associate. In this role, you will play a crucial part in our OtC processes, focusing on customer set up and maintenance, cash application, and cash collections. The Senior OtC Associate will be responsible for ensuring accuracy in financial data management, driving process improvements, and providing mentorship to junior team. Your area of responsibilities will be in particular correct and timely invoicing setup and thus minimizing the amount of credit notes issued. Thereby securing timely payment and a low accounts receivable overdue.

If you are a motivated and experienced OtC professional with leadership capabilities, we invite you to apply for the position of OtC Senior/SME. Join our dynamic team and contribute to the success of our OtC operations. 

What you will do:

• End-to-End process understanding, including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing, and specification of new solutions. 
• Independently execute and prioritize monthly tasks, identifying errors and inconveniences and resolving them promptly. 
• Set and achieve own goals, with a focus on improving the Order to cash  (OtC) area and minimizing credit note issuinges. 
• Take responsibility for correct accounting related to canteen operations and ensure timely pass-through invoicing to customers 
• Invoicing and reporting set up, including collective, summarized and attachment invoicing. 

Additional for Senior SME: 

• Take on additional responsibilities in terms of end-to-end process management as a Senior SME. 
• Serve as SME for various reports, overseeing the preparation by Associates and handling internal reporting of cash, bad debts and, overdue receivables in the flow. 

Professional skills you possess:

• Minimum 3 years of experience in OtC: Order to Invoice (Ot2), Invoice to Cash (ItC), Shared service center (SSC) experience being a plus. 
• Excellent accounting understanding with solid knowledge of OttC processes, data and system logic. 
• Strong knowledge of Excel, including advanced formulas, analysis and basic VBA.
• SAP understanding or similar ERP experience. 
• Fluent in English. 

Personal skills you excel:

• Problem-solving and critical thinking skills. 
• Customer-oriented attitude with effective internal and external stakeholder management. 
• Strong communication and high interpersonal skills. 

Additional for Senior SME: 

• Independent goal setting and achievement, acting as a partner for Team Leader as a Senior SME. 

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

Meet our people and learn more about a career at ISS here.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves